NTT

2 months ago

Senior Automation Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own automation, integrations, and continuous improvement for ITSM, monitoring, and network-related tooling as the sole automation specialist. Design and maintain production-grade Python scripts for incident/change/request/CMDB workflows, event correlation, and auto-remediation. Act as technical owner across ITSM and monitoring tools, integrating systems via APIs/webhooks and advising operations teams. Ensure automation is reliable, secure, scalable, documented, and troubleshoot complex integration and event-handling issues.

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Design, build, and maintain production-grade automation scripts in Python for ITSM workflows (incident, problem, change, request, CMDB).
•Implement automation for monitoring alerts, event correlation, and auto-remediation, including network-related workflows and integrations where applicable.
•Develop reusable libraries, frameworks, and utilities to standardize automation and continuously improve tool-driven operational outcomes.
•Serve as the technical owner for automation and integrations across ITSM platforms, monitoring/event management tools, and network telemetry and alerting sources.
•Integrate systems using APIs, webhooks, and event-driven mechanisms; ensure automation is reliable, secure, scalable, documented, and troubleshoot complex automation/integration issues.

Key Requirements

•Strong hands-on experience with Python scripting to design, develop, and maintain production-grade automation scripts.
•Experience with REST APIs, authentication, and integrations, including working with JSON, YAML, and XML data formats.
•Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC, Jira Service Management) and monitoring/event management tools (e.g., Zabbix, Prometheus, Dynatrace).
•Practical networking experience with enterprise technologies such as Cisco platforms and Palo Alto firewalls, including understanding network monitoring/alerting and troubleshooting workflows.
•Experience with cloud platforms (Azure, AWS, or GCP) and DevOps/SRE/Infrastructure-as-Code concepts; senior-level experience (typically 7+ years) operating as a sole/lead automation engineer.

Experience:7+ yearsITSMDevOpsNetworkingAutomation

Skills:Self-sufficientTechnical advisingDocumentationTroubleshootingContinuous improvement

Tech Stack:PythonREST APIsAuthenticationJSONYAMLXMLGitServiceNowBMCJira Service ManagementZabbixPrometheusDynatraceSCOMSolarWindsNagiosCiscoPalo AltoAzureAWS

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT