Consultant, Specialist Client Success

Visa
Vietnam
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Customer focus","Cross-functional collaboration","Negotiation","Organization","Problem-solving"]

Own product and operational success for a portfolio of clients, guiding onboarding, activation, and ongoing optimization to accelerate time-to-revenue and protect revenue. Develop and execute Client Success Plans aligned to client business objectives, monitor client health and service readiness, and drive adoption through health checks and value-led engagements. Provide specialized consultation, education, and escalation support while leveraging data and standardized playbooks to improve outcomes.

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FursaFursa
Visa
Visa
1 month ago

Consultant, Specialist Client Success

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Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own product and operational success for a portfolio of clients, guiding onboarding, activation, and ongoing optimization to accelerate time-to-revenue and protect revenue. Develop and execute Client Success Plans aligned to client business objectives, monitor client health and service readiness, and drive adoption through health checks and value-led engagements. Provide specialized consultation, education, and escalation support while leveraging data and standardized playbooks to improve outcomes.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as product and operational success lead for assigned clients to ensure business outcomes and maximize Visa solutions
  • •Own the post-sale client relationship as a trusted advisor across onboarding, optimization, and growth
  • •Drive successful activation and product adoption to protect revenue aligned to the Client Success strategy
  • •Develop and execute Client Success Plans focused on adoption, growth, retention, and value realization
  • •Monitor client health and operational performance, provide specialized guidance, and coordinate escalations while leveraging data and playbooks to improve outcomes
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in computer science, Information Technology, or equivalent
  • •8+ years of experience in a Customer Support/Account Management role (strongly preferred)
  • •Strong customer focus and ability to articulate complex topics to technical and business audiences
  • •Comprehensive understanding of the Cybersource Reseller Partner model (required; can be learned)
  • •Strong understanding of technical concepts and programming/markup languages (Java, C/C++, Perl, HTML, XML)
Experience:8+ yearsPaymentsPayment processing
Education:Bachelor's in computer science, Information Technology
Skills:Customer focusCross-functional collaborationNegotiationOrganizationProblem-solving
Languages:EnglishBahasa Indonesia
Tech Stack:JavaC/C++PerlHTMLXML

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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