Helpdesk Associate-L1 Technical

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer handling","Independent work","Troubleshooting"]

Provide L1 technical support by identifying, prioritizing, and resolving reported issues via phone, email, and chat. Serve as a liaison between customers and client infrastructure teams, performing troubleshooting for Microsoft Windows, PC hardware, Internet Explorer, Microsoft Office, and COTS applications. Work independently, follow service desk policies, and support customers with strong communication and customer-handling skills while rotating shifts as needed.

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Associate-L1 Technical

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide L1 technical support by identifying, prioritizing, and resolving reported issues via phone, email, and chat. Serve as a liaison between customers and client infrastructure teams, performing troubleshooting for Microsoft Windows, PC hardware, Internet Explorer, Microsoft Office, and COTS applications. Work independently, follow service desk policies, and support customers with strong communication and customer-handling skills while rotating shifts as needed.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide L1 technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
  • •Act as a liaison between customers and departments within client infrastructure.
  • •Perform troubleshooting using knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
  • •Support problem resolution processes in a rotating shift schedule.
  • •Maintain strong verbal and written communication for customer support and issue coordination.

Key Requirements

  • •Grade-4 Helpdesk Associate role in Service Desk.
  • •Must be a graduate.
  • •1+ years of international calling experience with strong communication skills.
  • •Ability to work independently and adhere to organizational policies and procedures.
  • •Strong customer handling skills and readiness for rotational shifts.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationCustomer handlingIndependent workTroubleshooting
Languages:EnglishPolish
Tech Stack:MS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn