Help Desk Tech - DAYS - TS/SCI with Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 26.83 - 33.18 hourlyFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Customer service","Help desk support","Troubleshooting"]

Provide enterprise help desk support for internal and external customers, troubleshooting network, desktop, and systems hardware/software and resolving issues via phone and self-service tickets. Diagnose and analyze problems using historical records, maintain and update support databases, and escalate recurring issues or patterns to management and specialists. Support requires Security+ CE and a current TS/SCI with Polygraph clearance, with 4+ years of related experience.

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General Dynamics
General Dynamics
1 month ago

Help Desk Tech - DAYS - TS/SCI with Polygraph

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide enterprise help desk support for internal and external customers, troubleshooting network, desktop, and systems hardware/software and resolving issues via phone and self-service tickets. Diagnose and analyze problems using historical records, maintain and update support databases, and escalate recurring issues or patterns to management and specialists. Support requires Security+ CE and a current TS/SCI with Polygraph clearance, with 4+ years of related experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting for network, desktop, and systems hardware/software and applications.
  • •Resolve customer issues via telephone or self-service ticket for hardware, software, network, access, and telecommunications systems.
  • •Diagnose, identify, isolate, and analyze problems using historical database records.
  • •Route calls to product line/application/system support specialists when needed.
  • •Maintain and update records and tracking databases, alerting management to recurring problems and patterns.

Pay and Benefits

Salary: USD 26.83 - 33.18 hourly
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •4+ years of related help desk/support experience.
  • •Security+ CE certification (including CompTIA Security+).
  • •TS/SCI with Polygraph clearance required (must currently possess TS/SCI and be able to obtain TS SCI + Polygraph).
  • •US citizenship required.
  • •Help Desk Technician IV - HS diploma (or equivalent experience counted toward education/experience).
Experience:4+ years
Skills:Customer serviceHelp desk supportTroubleshooting
Certifications:Security+
Tech Stack:ITILA+HDI-CSRMS 365

Eligibility

Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn