5 days ago

Help Desk Tech - DAYS - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide enterprise help desk support for network, desktop, and systems hardware and software, resolving incidents via phone and self-service tickets. Diagnose and analyze technical issues using historical records, maintain tracking databases, and escalate recurring problem patterns. Work onsite at a customer site in Colorado Springs as part of a technical support services team supporting internal and external customers’ access to systems and telecommunications.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support and troubleshooting for network, desktop, and systems hardware/software.
•Resolve technical problems and answer queries via phone and self-service tickets for computer hardware/software, network, system/application access, and telecommunications.
•Diagnose, identify, isolate, and analyze problems using historical database records.
•Route calls to product line specialists, application, or system support specialists as needed.
•Maintain and update records and tracking databases; alert management to recurring issues and patterns.

Pay and Benefits

Salary: USD 26.83 - 33.18 hourly

Perks:401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

•4+ years of related help desk/technical support experience.
•HS diploma plus 1 year of experience (Help Desk Technician IV).
•Strong customer service, help desk support, and troubleshooting skills.
•Security+ CE certification.
•Required clearance: TS/SCI with Polygraph; US citizenship required.

Experience:4+ years

Education:High School

Skills:Customer serviceTroubleshooting

Certifications:Security+ CEITILA+HDI-CSRPWS 9.1

Tech Stack:MS 365

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

5 days ago

Help Desk Tech - DAYS - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support and troubleshooting for network, desktop, and systems hardware/software.
•Resolve technical problems and answer queries via phone and self-service tickets for computer hardware/software, network, system/application access, and telecommunications.
•Diagnose, identify, isolate, and analyze problems using historical database records.
•Route calls to product line specialists, application, or system support specialists as needed.
•Maintain and update records and tracking databases; alert management to recurring issues and patterns.

Pay and Benefits

Salary: USD 26.83 - 33.18 hourly

Perks:401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

•4+ years of related help desk/technical support experience.
•HS diploma plus 1 year of experience (Help Desk Technician IV).
•Strong customer service, help desk support, and troubleshooting skills.
•Security+ CE certification.
•Required clearance: TS/SCI with Polygraph; US citizenship required.

Experience:4+ years

Education:High School

Skills:Customer serviceTroubleshooting

Certifications:Security+ CEITILA+HDI-CSRPWS 9.1

Tech Stack:MS 365

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn