Sr. Executive IT Support Engineer

Micron Technology
San Jose
Workplace: OnsiteFull timeUSD 90,000 - 154,000 annuallyFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Listening","Multitask","Work under stress","Team collaboration"]

Provide high-touch executive IT support for advanced hardware, software, and system issues across office, travel, and home environments. Diagnose and resolve Windows and macOS problems and support iOS/Android mobile devices, managing the executive support queue including break/fix and video conferencing systems. Maintain knowledge resources, document solutions and assets, and apply deep expertise in Microsoft Office, AI tools, and security policies. Provide after-hours/on-call support in a fast-paced onsite setting.

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FursaFursa
Micron Technology
Micron Technology
4 days ago

Sr. Executive IT Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide high-touch executive IT support for advanced hardware, software, and system issues across office, travel, and home environments. Diagnose and resolve Windows and macOS problems and support iOS/Android mobile devices, managing the executive support queue including break/fix and video conferencing systems. Maintain knowledge resources, document solutions and assets, and apply deep expertise in Microsoft Office, AI tools, and security policies. Provide after-hours/on-call support in a fast-paced onsite setting.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide high-touch executive support for advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
  • •Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, on-site and remotely; raise issues as needed.
  • •Manage the Executive Support queue, including installations, break/fix tasks, and video conferencing systems in complex environments.
  • •Maintain and update knowledge base articles (KBAs), document solutions, and track company assets responsibly.
  • •Leverage expertise in Microsoft Office, AI tools, and security policies while adapting quickly and working independently, including after-hours/on-call support.

Pay and Benefits

Salary: USD 90,000 - 154,000 annually
Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

  • •2+ years providing support to a CEO/CEO staff in a Fortune 500 organization
  • •3+ years’ experience demonstrating technical support or executive IT support
  • •5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices
  • •Experience with MS Co-Pilot and Claude Desktop AI tools in support of AI enablement
  • •BA or BS in Computer Information Systems, Computer Science, or related (or Associate degree)
Education:Bachelor's in Computer Information Systems or Computer Science or related
Skills:CommunicationCustomer serviceProblem-solvingListeningMultitaskWork under stressTeam collaboration
Certifications:MAC certificationWindows certification
Tech Stack:WindowsMacOSIOSAndroidMicrosoft OfficeMicrosoft Co-PilotClaude DesktopVideo conferencing systemsSecurity policies

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
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