Technician, IT Services

American Airlines Group
New York
Workplace: OnsiteFull timeUSD 73,000 - 131,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Team collaboration","Problem-solving"]

Support end-user computing for a large airline IT organization, handling desktop hardware/software installs, upgrades, and maintenance. Join a project team for global desktop initiatives, diagnose issues remotely, collaborate across departments, and assist with data recovery and device peripherals. Travel may be required; contribute to incident/documentation workflows and adhere to IT policies to keep the environment running smoothly.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Airlines Group
American Airlines Group
2 months ago

Technician, IT Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support end-user computing for a large airline IT organization, handling desktop hardware/software installs, upgrades, and maintenance. Join a project team for global desktop initiatives, diagnose issues remotely, collaborate across departments, and assist with data recovery and device peripherals. Travel may be required; contribute to incident/documentation workflows and adhere to IT policies to keep the environment running smoothly.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Resolves and closes tickets/work orders supporting end-user desktops and peripherals
  • •Responds to customer support issues escalated from the Helpdesk
  • •Contributes to desktop projects (global installs/upgrades) as a project team member
  • •Remotely diagnoses and resolves requests utilizing remote tools
  • •Troubleshoots and collaborates with other departments to assist with infrastructure related issues

Pay and Benefits

Salary: USD 73,000 - 131,000 annually
Perks:Health InsuranceTravel AllowanceWellness Stipend401kDiscounts

Key Requirements

  • •Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
  • •5 years' of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
  • •Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
  • •A+ certification
  • •MCSE/MCP is a plus
Experience:5+ years
Education:Bachelor's in Computer Science
Skills:CommunicationTeam collaborationProblem-solving
Certifications:A+MCSEMCSE/MCP
Languages:English
Tech Stack:WindowsTCP/IPVPNPC desktopsPrinter technologiesRemote toolsIncident management system

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn