Harness

2 weeks ago

IT Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide hands-on Tier 2 IT support for the San Francisco office and nearby Bay Area locations. Troubleshoot hardware, software, and network issues; manage identity and access for onboarding/offboarding with role-based access control; and handle incidents and service requests through a ticketing system. Support and provision desktops, laptops, mobile devices, and conference room AV, while maintaining accurate asset and configuration documentation. Participate in on-call rotation and build user-facing documentation to improve self-service.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues to ensure timely resolution.
•Manage user identity and access, including onboarding/offboarding and role-based access control in line with security requirements.
•Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, and account setup/decommissioning.
•Resolve and document IT incidents and service requests via a ticketing system, including root-cause analysis and escalation as needed.
•Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and participate in an on-call rotation after hours and weekends.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually

Perks:Health InsuranceFsaEapParental Leave

Key Requirements

•5+ years of experience in IT support, help desk, or related technical support roles.
•Strong knowledge of hardware, operating systems, SaaS applications, and basic networking concepts.
•Hands-on experience with user account management, access control, and onboarding/offboarding workflows.
•Experience using IT ticketing systems and collaborating through project management tools.
•Ability to deliver excellent customer service and communicate technical concepts to non-technical users.

Experience:5+ yearsIT supportHelp deskTechnical support

Skills:CommunicationCustomer serviceDocumentationOrganizational skillsProactive mindset

Languages:English

Tech Stack:OktaKandjiCisco MerakiGoogle WorkspaceSlack Enterprise GridAsset PandaManageEngine Endpoint CentralCarbon BlackMimecastFreshServiceAtlassianZoomQualysLastPassSaaSTicketing systemProject management toolsConference room AV

Company Brief

Harness

Provides a continuous delivery and software delivery platform that automates deployment, feature releases, rollbacks, and cloud cost optimization using machine learning to help engineering teams deliver changes quickly and safely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Harness

2 weeks ago

IT Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues to ensure timely resolution.
•Manage user identity and access, including onboarding/offboarding and role-based access control in line with security requirements.
•Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, and account setup/decommissioning.
•Resolve and document IT incidents and service requests via a ticketing system, including root-cause analysis and escalation as needed.
•Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and participate in an on-call rotation after hours and weekends.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually

Perks:Health InsuranceFsaEapParental Leave

Key Requirements

•5+ years of experience in IT support, help desk, or related technical support roles.
•Strong knowledge of hardware, operating systems, SaaS applications, and basic networking concepts.
•Hands-on experience with user account management, access control, and onboarding/offboarding workflows.
•Experience using IT ticketing systems and collaborating through project management tools.
•Ability to deliver excellent customer service and communicate technical concepts to non-technical users.

Experience:5+ yearsIT supportHelp deskTechnical support

Skills:CommunicationCustomer serviceDocumentationOrganizational skillsProactive mindset

Languages:English

Company Brief

Harness

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn