IT Support Specialist II

Harness
San Francisco
Workplace: OnsiteFull timeUSD 90,000 - 105,000 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Customer service","Documentation","Organizational skills","Proactive mindset"]

Provide hands-on Tier 2 IT support for the San Francisco office and nearby Bay Area locations. Troubleshoot hardware, software, and network issues; manage identity and access for onboarding/offboarding with role-based access control; and handle incidents and service requests through a ticketing system. Support and provision desktops, laptops, mobile devices, and conference room AV, while maintaining accurate asset and configuration documentation. Participate in on-call rotation and build user-facing documentation to improve self-service.

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FursaFursa
Harness
Harness
2 months ago

IT Support Specialist II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide hands-on Tier 2 IT support for the San Francisco office and nearby Bay Area locations. Troubleshoot hardware, software, and network issues; manage identity and access for onboarding/offboarding with role-based access control; and handle incidents and service requests through a ticketing system. Support and provision desktops, laptops, mobile devices, and conference room AV, while maintaining accurate asset and configuration documentation. Participate in on-call rotation and build user-facing documentation to improve self-service.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues to ensure timely resolution.
  • •Manage user identity and access, including onboarding/offboarding and role-based access control in line with security requirements.
  • •Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, and account setup/decommissioning.
  • •Resolve and document IT incidents and service requests via a ticketing system, including root-cause analysis and escalation as needed.
  • •Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and participate in an on-call rotation after hours and weekends.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually
Perks:Health InsuranceFsaEapParental Leave

Key Requirements

  • •5+ years of experience in IT support, help desk, or related technical support roles.
  • •Strong knowledge of hardware, operating systems, SaaS applications, and basic networking concepts.
  • •Hands-on experience with user account management, access control, and onboarding/offboarding workflows.
  • •Experience using IT ticketing systems and collaborating through project management tools.
  • •Ability to deliver excellent customer service and communicate technical concepts to non-technical users.
Experience:5+ yearsIT supportHelp deskTechnical support
Skills:CommunicationCustomer serviceDocumentationOrganizational skillsProactive mindset
Languages:English
Tech Stack:OktaKandjiCisco MerakiGoogle WorkspaceSlack Enterprise GridAsset PandaManageEngine Endpoint CentralCarbon BlackMimecastFreshServiceAtlassianZoomQualysLastPassSaaSTicketing systemProject management toolsConference room AV

Company Brief

Harness
Provides a continuous delivery and software delivery platform that automates deployment, feature releases, rollbacks, and cloud cost optimization using machine learning to help engineering teams deliver changes quickly and safely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn