Support Analyst (7-9 yrs) Bengaluru

Capco
Bengaluru
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 7-9 yearsEducation: bachelorsSkills: ["Excellent written & verbal communication","Direct interaction with traders","Work with global teams","Problem-solving mindset"]

Own BAU and production stability for Rates, Credit, and FX IT systems, partnering with traders, sales, and client teams to deliver timely technical support. Manage incidents and changes through ServiceNow, investigate recurrent issues with development teams, and drive production excellence via monitoring, incident-volume tracking, and resolution-time targets. Strengthen controls and access, remediate vulnerabilities, improve data reliability, and contribute to AI transformation initiatives that reduce manual effort and errors.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Capco
Capco
3 days ago

Support Analyst (7-9 yrs) Bengaluru

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own BAU and production stability for Rates, Credit, and FX IT systems, partnering with traders, sales, and client teams to deliver timely technical support. Manage incidents and changes through ServiceNow, investigate recurrent issues with development teams, and drive production excellence via monitoring, incident-volume tracking, and resolution-time targets. Strengthen controls and access, remediate vulnerabilities, improve data reliability, and contribute to AI transformation initiatives that reduce manual effort and errors.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Focus on platform stability for Rates, Credit & FX IT systems.
  • •Provide technical support by partnering with traders, sales, and client teams.
  • •Manage incidents and communicate with stakeholders; execute change and incident management via ServiceNow.
  • •Work with development teams to fix recurrent issues and implement enhancements.
  • •Drive production excellence through proactive monitoring, meeting resolution-time targets, and preventing recurrence. Additionally, strengthen control frameworks, remediate vulnerabilities, and support AI transformation initiatives.

Key Requirements

  • •7-8 years of experience in the banking, financial, or capital markets domain.
  • •Analyst, data engineering, or support background.
  • •Functional knowledge of Settlements Securities.
  • •Calypso tool knowledge.
  • •Bachelor’s degree in engineering (B.E.) in EXTC/IT/Computer Science with First Class/Distinction.
Experience:7-9 yearsBankingFinancial servicesCapital markets
Education:Bachelor's in EXTC, IT or Computer Sciencereputed university
Skills:Excellent written & verbal communicationDirect interaction with tradersWork with global teamsProblem-solving mindset
Tech Stack:SerivceNowServiceNowJiraSplunkGeneosLogsPythonShell scriptingAutosysITILExcelLLMCalypsoITAMTrade limits managementAsset management frameworksSecuring critical team operations

Company Brief

Capco
Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.
Industry: Management Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1998
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn