3 days ago

Aftersales Key Account Manager | Al-Futtaim Automotive | Electric Mobility

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Manage strategic aftersales key accounts for BYD EV, PHEV, and REEV vehicles across UAE government, taxi, limousine, rental, leasing, and corporate sectors. Serve as the primary aftersales contact, monitor service delivery performance, and coordinate breakdowns, repairs, recalls, and vehicle-off-road cases to minimize downtime. Promote service contracts and training programs, liaise with bodyshop teams for accident repairs, and partner with the B2B Aftersales Manager on tailored maintenance solutions.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary aftersales point of contact for key fleet customers across the UAE.
•Monitor service delivery performance and support service centres in resolving complex fleet customer issues.
•Coordinate breakdown, repair, recall, and vehicle-off-road cases to ensure rapid return-to-service.
•Liaise between fleet customers and bodyshop teams to ensure seamless accident repair support.
•Promote service contracts and coordinate EV/PHEV/REEV training programs to improve retention and revenue.

Key Requirements

•Bachelor’s degree, diploma, or equivalent qualification in Business, Automotive, or a related field.
•Minimum 5 years of experience in automotive aftersales, fleet account management, or a customer-facing automotive role.
•Experience working with fleet operators, government entities, leasing companies, rental businesses, or taxi operators.
•Knowledge of automotive service operations and technical vehicle maintenance processes.
•Proficiency in Microsoft Office applications; valid UAE driving licence preferred.

Experience:5+ yearsAutomotiveFleet management

Education:Bachelor's in Business, Automotive, or a related field

Skills:Stakeholder engagementCommunicationInfluencingRelationship managementAnalytical thinking

Licenses:UAE driving licence

Tech Stack:Microsoft Office

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 days ago

Aftersales Key Account Manager | Al-Futtaim Automotive | Electric Mobility

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary aftersales point of contact for key fleet customers across the UAE.
•Monitor service delivery performance and support service centres in resolving complex fleet customer issues.
•Coordinate breakdown, repair, recall, and vehicle-off-road cases to ensure rapid return-to-service.
•Liaise between fleet customers and bodyshop teams to ensure seamless accident repair support.
•Promote service contracts and coordinate EV/PHEV/REEV training programs to improve retention and revenue.

Key Requirements

•Bachelor’s degree, diploma, or equivalent qualification in Business, Automotive, or a related field.
•Minimum 5 years of experience in automotive aftersales, fleet account management, or a customer-facing automotive role.
•Experience working with fleet operators, government entities, leasing companies, rental businesses, or taxi operators.
•Knowledge of automotive service operations and technical vehicle maintenance processes.
•Proficiency in Microsoft Office applications; valid UAE driving licence preferred.

Experience:5+ yearsAutomotiveFleet management

Education:Bachelor's in Business, Automotive, or a related field

Skills:Stakeholder engagementCommunicationInfluencingRelationship managementAnalytical thinking

Licenses:UAE driving licence

Tech Stack:Microsoft Office

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor