Staff Engineer, AI Operations & Governance, Workplace AI (R5428)

Shield AI
United States
Workplace: RemoteFull timeUSD 200,000 - 300,000 annuallyFunction: Facilities, Workplace & Physical OperationsExperience: 4+ yearsSkills: ["Ownership","Bias to action","Incident response","Documentation","Communication"]

Own critical technical operations for workplace AI, including AI platform configuration, connector/integration management, observability wiring, secrets and access hygiene, and safe production execution of model/prompt/policy changes. Serve as a hands-on responder for workplace AI incidents, investigating failures across platforms and access paths, implementing mitigations, and documenting root causes and prevention steps. Translate production signals into governance, risk, and training artifacts with cross-functional stakeholders.

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FursaFursa
Shield AI
Shield AI
1 day ago

Staff Engineer, AI Operations & Governance, Workplace AI (R5428)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own critical technical operations for workplace AI, including AI platform configuration, connector/integration management, observability wiring, secrets and access hygiene, and safe production execution of model/prompt/policy changes. Serve as a hands-on responder for workplace AI incidents, investigating failures across platforms and access paths, implementing mitigations, and documenting root causes and prevention steps. Translate production signals into governance, risk, and training artifacts with cross-functional stakeholders.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Mid level

Key Responsibilities

  • •Implement and maintain AI platform configurations (models, routes, guardrails, tenants, policies, role mappings, prompt libraries).
  • •Manage connectors, integrations, and data access paths into SaaS systems, data sources, and workflow tools with reliability and security.
  • •Own observability wiring for AI workflows (logging, metrics, alerts) to capture signals like latency, errors, usage, and drift.
  • •Handle secrets and access hygiene by implementing secure storage/rotation for tokens/credentials and maintaining access control configurations.
  • •Serve as an incident and change technical responder: investigate failures, troubleshoot integrations/prompts/configurations/access paths, apply mitigations/fixes, and document root cause and prevention steps.

Pay and Benefits

Salary: USD 200,000 - 300,000 annually

Key Requirements

  • •4–7+ years in platform engineering, DevOps/SRE, ML/AI operations, or technical SaaS operations with production-system ownership.
  • •Strong fluency in APIs, integrations, and infrastructure-as-config; work comfortably in code/JSON/YAML configuration and automation.
  • •Hands-on monitoring/observability experience (logs, metrics, alerts) to diagnose issues and drive improvements.
  • •Practical experience with at least one AI/automation platform (e.g., LLM providers, AI productivity tools, RPA/workflow engines).
  • •Comfort with secure secrets management and access control (roles/permissions, key rotation, least-privilege patterns).
Experience:4+ yearsAI opsML/AI operationsTechnical SaaS operations
Skills:OwnershipBias to actionIncident responseDocumentationCommunication

Company Brief

Shield AI
Develops AI-powered autonomy and software for military aircraft and drones to enable autonomous ISR and combat missions, integrating perception, navigation, and mission planning for defense customers.
Industry: Defense Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: San Diego, United States
Founded: 2015
WebsiteLinkedIn