Senior Analyst, Care Operations

hims & hers
United States
Workplace: RemoteFull timeUSD 110,000 - 135,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Communication","Leadership","Collaboration","Process improvement","Stakeholder management"]

Use data to drive day-to-day performance improvements in Care Operations by leading complex analyses, monitoring KPIs, and diagnosing root causes. Own independent analytical and operational workstreams, partnering cross-functionally with Product, Medical Affairs, Growth, Customer Support, and Clinical Operations. Measure impact of launches and experiments, iterate until steady-state performance, and present clear recommendations to senior stakeholders for better patient and provider experiences.

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FursaFursa
hims & hers
hims & hers
3 days ago

Senior Analyst, Care Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Use data to drive day-to-day performance improvements in Care Operations by leading complex analyses, monitoring KPIs, and diagnosing root causes. Own independent analytical and operational workstreams, partnering cross-functionally with Product, Medical Affairs, Growth, Customer Support, and Clinical Operations. Measure impact of launches and experiments, iterate until steady-state performance, and present clear recommendations to senior stakeholders for better patient and provider experiences.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead complex analyses to identify trends, diagnose root causes, and turn ambiguous problems into actionable strategies and recommendations.
  • •Monitor Care Operations KPIs to identify risks and opportunities and advocate for improvements to patient and care team experience.
  • •Independently own analytical and operational workstreams, prioritizing issues and driving measurable improvements across growth, efficiency, quality, and care delivery.
  • •Partner cross-functionally with Product, Medical Affairs, Growth, Customer Support, and Clinical Operations to influence priorities and translate operational insights.
  • •Measure impact of launches, experiments, and operational changes, and present findings and tradeoffs to senior stakeholders to drive alignment.

Pay and Benefits

Salary: USD 110,000 - 135,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveParental Leave401kEspp

Key Requirements

  • •6+ years of experience in operations and/or analytics in a high-growth DTC company or consumer marketplace.
  • •Proven track record in analytical and operational roles that balance quantitative and qualitative inputs for rapid decisions.
  • •Advanced proficiency with data analysis and visualization tools including Excel, Looker, and Tableau.
  • •Experience using AI tools (e.g., Claude) to accelerate analysis and synthesize data.
  • •Strong business acumen and communication skills to translate complex data for technical and non-technical stakeholders.
Experience:6+ yearsDTCConsumer marketplaceOperationsAnalyticsTelemedicine
Skills:CommunicationLeadershipCollaborationProcess improvementStakeholder management
Tech Stack:ExcelLookerTableauClaudeAI

Company Brief

hims & hers
A telehealth and consumer wellness platform offering personalized care and products across sexual health, hair, mental health, dermatology, weight loss and primary care via digital consultations, prescriptions, and fulfillment.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2017
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Glassdoor: 2.9
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