Senior Customer Solutions Specialist

Miele
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Negotiation","Conflict resolution","Problem-solving","Relationship building"]

Own and resolve complex customer enquiries, complaints, and escalations for premium domestic appliance customers. Based in Scoresby, you’ll provide expert guidance to Customer Solutions Specialists and offshore business partners, manage cases end-to-end through case management systems, and drive continuous improvement across processes, systems, and service delivery while maintaining high data accuracy and compliance.

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FursaFursa
Miele
Miele
1 day ago

Senior Customer Solutions Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and resolve complex customer enquiries, complaints, and escalations for premium domestic appliance customers. Based in Scoresby, you’ll provide expert guidance to Customer Solutions Specialists and offshore business partners, manage cases end-to-end through case management systems, and drive continuous improvement across processes, systems, and service delivery while maintaining high data accuracy and compliance.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage complex customer enquiries, complaints, and escalations to ensure timely resolution and strong customer outcomes.
  • •Provide expert guidance and support to Customer Solutions Specialists, internal stakeholders, and offshore business partners.
  • •Build and maintain relationships across the business to collaboratively resolve customer issues and improve service delivery.
  • •Own customer cases from initial enquiry through resolution using case management systems.
  • •Identify continuous improvement opportunities, maintain data accuracy/compliance, and share knowledge by coaching team members.

Pay and Benefits

Perks:Paid LeaveEmployee Discounts

Key Requirements

  • •Extensive experience in customer service, customer solutions, or case management.
  • •Proven ability to resolve complex customer enquiries and escalations with empathy and professionalism.
  • •Strong communication, negotiation, and conflict resolution skills.
  • •Excellent problem-solving with strong attention to detail.
  • •Ability to build positive relationships and influence outcomes across multiple stakeholders.
Experience:Customer serviceCustomer solutionsCase managementContact centreRetail
Skills:CommunicationNegotiationConflict resolutionProblem-solvingRelationship building
Tech Stack:Case management systemsCRM systems

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn