Remote Customer Support Agent (P&C)

Jerry
Dallas, Buffalo, Memphis
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Communication","Customer focus"]

Answer inbound calls from existing customers and support policy changes for vehicles, drivers, and lienholders. Process service requests, send policy documents, and help customers understand coverages and benefits. Actively identify at-risk policyholders to retain their policies and provide solutions to prevent cancellation. This remote P&C support role includes flexible scheduling and training, with support for obtaining a P&C license after start.

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Jerry
Jerry
4 days ago

Remote Customer Support Agent (P&C)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Answer inbound calls from existing customers and support policy changes for vehicles, drivers, and lienholders. Process service requests, send policy documents, and help customers understand coverages and benefits. Actively identify at-risk policyholders to retain their policies and provide solutions to prevent cancellation. This remote P&C support role includes flexible scheduling and training, with support for obtaining a P&C license after start.
Location: Dallas, Buffalo, Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers
  • •Process service requests including adding/removing vehicles and drivers and adding lienholder information
  • •Send policy documents and complete related policy updates
  • •Help customers with questions about existing insurance coverages, policy benefits, and changes
  • •Retain policyholders by finding solutions for customers at risk of cancellation

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kRemote WorkPaid ParentalWellness StipendPaid Leave

Key Requirements

  • •2+ years of experience working in a call center environment
  • •Ability to multitask and manage multiple competing priorities
  • •Passion for helping others
  • •Must obtain a P&C license (Jerry will pay; expected within 60 days after starting)
Experience:2+ years
Skills:MultitaskingCommunicationCustomer focus
Licenses:P&C license

Company Brief

Jerry
Provides an AI-powered AllCarâ„¢ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor