Global Operations Specialist

Match Group
Dublin
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Critical thinking","Problem-solving","Collaboration","Time management"]

Provide dedicated support to users globally during the APAC timezone by investigating safety concerns, abuse reports, platform issues, and escalated customer cases. Ensure compliance with Community Guidelines and Terms of Service across Match Group brands. Triage and resolve complex, sensitive issues, collaborate with cross-functional teams (including Engineering and Trust & Safety), and continuously improve processes by reviewing bugs, user feedback, and policy-related content.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Match Group
Match Group
2 days ago

Global Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide dedicated support to users globally during the APAC timezone by investigating safety concerns, abuse reports, platform issues, and escalated customer cases. Ensure compliance with Community Guidelines and Terms of Service across Match Group brands. Triage and resolve complex, sensitive issues, collaborate with cross-functional teams (including Engineering and Trust & Safety), and continuously improve processes by reviewing bugs, user feedback, and policy-related content.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and customer support.
  • •Review safety and policy issues, including content violations such as harassment, hate speech, and other policy breaches.
  • •Partner with Engineering to resolve bug reports and application functionality issues.
  • •Gather and analyze user feedback tied to new product launches and feature rollouts.
  • •Collaborate with cross-functional teams to improve processes, workflows, and operational efficiency.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceClasspass

Key Requirements

  • •At least 2 years of experience in a customer experience-facing role.
  • •Basic working knowledge of Zendesk.
  • •Strong ability to quickly understand, assess, and summarize complex cases.
  • •Excellent analytical and problem-solving skills with sound judgment and attention to detail.
  • •Ability to manage multiple priorities and maintain high-quality work under pressure.
Experience:2+ years
Skills:CommunicationCritical thinkingProblem-solvingCollaborationTime management
Tech Stack:Zendesk

Company Brief

Match Group
Operates a portfolio of consumer dating products and services, including Tinder, Match.com, PlentyOfFish, and Hinge, connecting millions of users globally through mobile and web platforms.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1995
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor