People Operations Excellence Team Leader (mat cover contract)

Informa
United Kingdom
Workplace: HybridContractFunction: People, HR & TalentSkills: ["Communication","Leadership","Coaching","Mentorship","Customer service","Problem-solving","Time management","Attention to detail","Integrity","Accountability","Process improvement"]

Lead the People Operations Excellence (POE) team to ensure efficient, high-quality HR administration across the employee lifecycle. You’ll manage a team of POE Specialists, resolve escalated employee queries, optimize POE processes with continuous improvement, and act as the process expert for core workflows. Partner with stakeholders and help implement Workday HRIS, driving training, reporting readiness, and strong query SLA performance.

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FursaFursa
Informa
Informa
7 hours ago

People Operations Excellence Team Leader (mat cover contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the People Operations Excellence (POE) team to ensure efficient, high-quality HR administration across the employee lifecycle. You’ll manage a team of POE Specialists, resolve escalated employee queries, optimize POE processes with continuous improvement, and act as the process expert for core workflows. Partner with stakeholders and help implement Workday HRIS, driving training, reporting readiness, and strong query SLA performance.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Contract
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Manage the POE team’s day-to-day activity and performance, providing coaching, mentorship, and feedback to 5 POE Specialists.
  • •Simplify and optimize POE processes by identifying trends, driving productivity, and implementing improvement ideas.
  • •Serve as the first point of escalation for employee lifecycle enquiries and ensure timely, accurate, professional service.
  • •Monitor and champion query SLA levels, intervene when service levels drop, and identify causes and remedies.
  • •Support HRIS change by helping implement Workday, training the POE team, and mentoring into Workday expertise.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsurancePaid LeavePensionRemote Work

Key Requirements

  • •Right to live and work in the UK is required to be considered for this role.
  • •Excellent communication skills with stakeholders across internal departments and key contacts.
  • •Strong HR administration knowledge and understanding of local HR employment laws per region.
  • •Experience of leading a team, including coaching/mentoring and performance feedback.
  • •Strong HRIS skills, including Workday experience and prior data processing experience.
Experience:HR administrationHRISWorkdayContinuous improvement
Skills:CommunicationLeadershipCoachingMentorshipCustomer serviceProblem-solvingTime managementAttention to detailIntegrityAccountabilityProcess improvement
Languages:English
Tech Stack:MS OfficeWorkdayWorkday HRISADP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn