AVP, Customer Onboarding & Specialist, Business Banking - Hang Seng Bank (HK) (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Problem-solving"]

Lead end-to-end onboarding for commercial banking clients, ensuring accurate documentation, timely processing, AML/KYC compliance, and proactive client engagement. Act as the primary onboarding contact, coordinate with cross-functional teams, review submissions for quality, and identify opportunities to cross-sell banking services while maintaining service benchmarks and audit-ready records.

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FursaFursa
HSBC
HSBC
1 month ago

AVP, Customer Onboarding & Specialist, Business Banking - Hang Seng Bank (HK) (Kowloon City, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead end-to-end onboarding for commercial banking clients, ensuring accurate documentation, timely processing, AML/KYC compliance, and proactive client engagement. Act as the primary onboarding contact, coordinate with cross-functional teams, review submissions for quality, and identify opportunities to cross-sell banking services while maintaining service benchmarks and audit-ready records.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage onboarding for clients end-to-end, ensuring complete documentation, timely processing, and AML/KYC compliance.
  • •Conduct quality reviews of onboarding submissions, identify gaps/risks, and provide recommendations to support consistent decision-making.
  • •Serve as the primary customer-facing contact during account opening, confirm requirements, provide status updates, and resolve queries.
  • •Identify opportunities to refer clients to appropriate banking products and services during onboarding.
  • •Track case progress against service benchmarks, escalate delays/risks, and drive actions to meet turnaround expectations.

Key Requirements

  • •University degree in Business Administration or related disciplines
  • •Understanding of prevailing industry operating models and risk/complexity drivers
  • •Proven experience delivering high standard customer service
  • •Knowledge of commercial banking and Know Your Customer (KYC) regulatory requirements for corporate customers
  • •HKSI Paper 1, 7 and 8 passes; experience with CDD reviews for corporate customers would be an advantage
Experience:BankingFinancial services
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailProblem-solving
Certifications:HKSI Paper 1HKSI Paper 7HKSI Paper 8
Languages:EnglishChineseMandarin

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn