Wise

2 weeks ago

API Integration Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide technical support for Wise Platform enterprise partners by troubleshooting API integration issues across email, chat, phone, and video. Debug REST APIs, interpret system logs, and query databases to trace incidents to root cause. Serve as the first responder for high-severity incidents while coordinating with engineering and commercial teams, and share recurring issue trends to improve the platform’s reliability and integration experience.

Location: Austin

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Troubleshoot critical API integration issues for enterprise customers across multiple channels and respond in real time.
•Develop expertise in Wise API and SWIFT products and independently test, debug, and investigate issues.
•Interpret system logs and query databases to trace problems to their source.
•Act as the first responder during major technical incidents and coordinate high-severity escalations.
•Capture trends in partner issues and feed them back to product and engineering teams to drive proactive improvements.

Pay and Benefits

Salary: USD 37 - 42 hourly

Key Requirements

•4+ years in a Technical Support Engineering role in an enterprise-level environment.
•Strong ability testing and debugging REST APIs, interpreting system logs, and querying databases.
•Basic knowledge of programming languages like Python or JavaScript is a plus.
•Comfort supporting enterprise clients via email, chat, and live phone/video calls.
•Experience handling high-severity incidents, managing multiple priorities, and setting clear stakeholder expectations during outages.

Experience:4+ yearsEnterpriseTechnical support

Skills:CommunicationTroubleshootingIncident managementStakeholder managementCross-functional collaboration

Languages:English

Tech Stack:REST APIsPythonJavaScriptSystem logsDatabasesSWIFT

Eligibility

Visa:H1BGreen Card

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

2 weeks ago

API Integration Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Troubleshoot critical API integration issues for enterprise customers across multiple channels and respond in real time.
•Develop expertise in Wise API and SWIFT products and independently test, debug, and investigate issues.
•Interpret system logs and query databases to trace problems to their source.
•Act as the first responder during major technical incidents and coordinate high-severity escalations.
•Capture trends in partner issues and feed them back to product and engineering teams to drive proactive improvements.

Pay and Benefits

Salary: USD 37 - 42 hourly

Key Requirements

•4+ years in a Technical Support Engineering role in an enterprise-level environment.
•Strong ability testing and debugging REST APIs, interpreting system logs, and querying databases.
•Basic knowledge of programming languages like Python or JavaScript is a plus.
•Comfort supporting enterprise clients via email, chat, and live phone/video calls.
•Experience handling high-severity incidents, managing multiple priorities, and setting clear stakeholder expectations during outages.

Experience:4+ yearsEnterpriseTechnical support

Skills:CommunicationTroubleshootingIncident managementStakeholder managementCross-functional collaboration

Languages:English

Tech Stack:REST APIsPythonJavaScriptSystem logsDatabasesSWIFT

Eligibility

Visa:H1BGreen Card

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor