Customer Service Representative (Part Time) - Plano

Prosperity Bancshares
Plano
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Organization","Ability to work under pressure","Ability to work overtime"]

Provide excellent customer service in the Bank’s Customer Service Center by answering customer calls, resolving questions and complaints, and listening to gather information to secure accurate answers. Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, while presenting and explaining relevant bank products and services and meeting call quality goals.

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Prosperity Bancshares
Prosperity Bancshares
4 months ago

Customer Service Representative (Part Time) - Plano

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Provide excellent customer service in the Bank’s Customer Service Center by answering customer calls, resolving questions and complaints, and listening to gather information to secure accurate answers. Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, while presenting and explaining relevant bank products and services and meeting call quality goals.
Location: Plano
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent customer service.
  • •Answer questions and solve customer problems by listening, collecting data, and securing answers.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Present and explain bank products and services, including account opening/closing/maintenance and related financial products.
  • •Handle complaints professionally while meeting customer service call quality goals and maintaining customer information privacy.

Key Requirements

  • •Associate degree or two years of related experience and/or training (or equivalent combination of education and experience).
  • •1 year of customer service experience.
  • •Preferred knowledge of the bank’s products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Excellent computer skills and the ability to work well under pressure (including ability to work overtime as needed).
Experience:1+ yearsBankingCustomer service
Education:Associate's
Skills:CommunicationPublic relationsOrganizationAbility to work under pressureAbility to work overtime

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn