1 day ago

Customer Success Engineer ( London)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise accounts end to end, driving technical adoption and expansion through demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations. Continuously run discovery to translate customer problems into actionable requirements for product and engineering. Serve as the voice of the customer internally, influence GTM strategy and roadmap, and operate with an AI-first model—building tools and workflows that eliminate recurring CS effort.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with developers, CIOs, and CTOs.
•Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
•Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
•Run continuous discovery to surface customer problems, assess business impact, and translate needs into actionable requirements for product and engineering.
•Identify and scope expansion (cross-sell, upsell, multi-product), lead executive business reviews and joint planning, and act as the voice of the customer internally.

Key Requirements

•Significant experience in technical, customer-facing roles (e.g., TAM, sales/solutions engineering, enterprise CS with a strong technical focus, implementation, or forward-deployed work) at API-driven, developer-first, or AI companies.
•A track record blending customer ownership with technical depth, including solution design, hands-on troubleshooting, and commercial growth.
•Hands-on experience running demos, POCs, or technical workshops with enterprise customers, leading sessions rather than only attending.
•Demonstrated success identifying and landing expansion in complex enterprise accounts.
•Fluency discussing APIs, integrations, developer workflows, and troubleshooting L1-style issues, plus experience engaging technical stakeholders and executive buyers.

Skills:CommunicationInfluenceRelationship-buildingAdaptabilityProblem-solving

Tech Stack:APIsIntegrationsPythonTypeScript

Company Brief

Deepgram

Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Deepgram

1 day ago

Customer Success Engineer ( London)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with developers, CIOs, and CTOs.
•Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
•Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
•Run continuous discovery to surface customer problems, assess business impact, and translate needs into actionable requirements for product and engineering.
•Identify and scope expansion (cross-sell, upsell, multi-product), lead executive business reviews and joint planning, and act as the voice of the customer internally.

Key Requirements

•Significant experience in technical, customer-facing roles (e.g., TAM, sales/solutions engineering, enterprise CS with a strong technical focus, implementation, or forward-deployed work) at API-driven, developer-first, or AI companies.
•A track record blending customer ownership with technical depth, including solution design, hands-on troubleshooting, and commercial growth.
•Hands-on experience running demos, POCs, or technical workshops with enterprise customers, leading sessions rather than only attending.
•Demonstrated success identifying and landing expansion in complex enterprise accounts.
•Fluency discussing APIs, integrations, developer workflows, and troubleshooting L1-style issues, plus experience engaging technical stakeholders and executive buyers.

Skills:CommunicationInfluenceRelationship-buildingAdaptabilityProblem-solving

Tech Stack:APIsIntegrationsPythonTypeScript

Company Brief

Deepgram

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.5

Website LinkedIn Glassdoor