Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 23.85 - 33.36 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Relationship building","Problem-solving","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractors by proactively assisting customers at the counter, phone, and email. Use product expertise to recommend solutions, drive sales through upselling and cross-selling, and provide accurate part information using catalogs and manufacturer databases. Process transactions, manage special orders, follow up on back-orders and deliveries, and maintain an organized, safety-compliant counter environment.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractors by proactively assisting customers at the counter, phone, and email. Use product expertise to recommend solutions, drive sales through upselling and cross-selling, and provide accurate part information using catalogs and manufacturer databases. Process transactions, manage special orders, follow up on back-orders and deliveries, and maintain an organized, safety-compliant counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply knowledge of plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
  • •Process transactions and manage special orders by following up on order status, back-orders, and delivery timelines.

Pay and Benefits

Salary: USD 23.85 - 33.36 hourly
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •0–3 years of experience in customer service or sales, with plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with ability to meet goals and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0Customer serviceSalesPlumbingHVAC
Skills:CommunicationConsultative sellingRelationship buildingProblem-solvingOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databasesPPE

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn