Manager, Claims Operations

USAA
United States
Workplace: HybridFull timeUSD 103,450 - 186,210Function: Insurance & ActuarialExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Customer service","Initiative","Risk management"]

Lead a team of complex auto adjusters handling auto non-injury claims (including total loss) across two Tampa locations. You’ll coach and develop employees, inspect claim quality, manage workload and staffing, and drive process improvements to enhance member experience. Own escalations and decision-making, monitor adherence to claims processes and guidelines, and ensure operational risk management and regulatory compliance through training, policies, and procedures.

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FursaFursa
USAA
USAA
1 day ago

Manager, Claims Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of complex auto adjusters handling auto non-injury claims (including total loss) across two Tampa locations. You’ll coach and develop employees, inspect claim quality, manage workload and staffing, and drive process improvements to enhance member experience. Own escalations and decision-making, monitor adherence to claims processes and guidelines, and ensure operational risk management and regulatory compliance through training, policies, and procedures.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Inspect and review quality of claim files and provide feedback to employees.
  • •Coach and drive awareness so employees understand how their work supports claims and enterprise strategies.
  • •Identify opportunities to improve operational effectiveness, member experiences, and internal processes.
  • •Manage workload volumes, staffing, and training needs; monitor consistent execution and adherence to guidelines.
  • •Handle escalations and decisions; ensure risks are identified, measured, monitored, and controlled in line with risk and compliance policies.

Pay and Benefits

Salary: USD 103,450 - 186,210
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor’s degree; or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military, or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory, or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquire and maintain an applicable insurance adjuster license within 6 months of starting the role.
Experience:6+ yearsInsuranceClaims handlingCustomer serviceMilitary
Education:Bachelor's
Skills:LeadershipCoachingCustomer serviceInitiativeRisk management
Licenses:Insurance adjuster license

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn