Cust Exp Specialist

Honeywell
Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Adaptability","Learning mindset","Customer focus","Cross-functional collaboration"]

Manage day-to-day customer order and billing processes, preparing correspondence and fulfilling customer needs to ensure satisfaction. Clear backlogs, use O2C knowledge, and respond to customer queries, claims (non-disputes), and related PR activities. Coordinate with internal teams for timely resolutions and collaborate on process improvement. Partner with the dispute team to manage disputes, and help strengthen the Honeywell–customer relationship.

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Honeywell
Honeywell
23 hours ago

Cust Exp Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage day-to-day customer order and billing processes, preparing correspondence and fulfilling customer needs to ensure satisfaction. Clear backlogs, use O2C knowledge, and respond to customer queries, claims (non-disputes), and related PR activities. Coordinate with internal teams for timely resolutions and collaborate on process improvement. Partner with the dispute team to manage disputes, and help strengthen the Honeywell–customer relationship.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Process orders and billing and prepare correspondence to fulfill customer needs.
  • •Develop and maintain positive customer relations and substantially impact the customer relationship.
  • •Coordinate with internal functions to handle customer requests in a timely manner.
  • •Clear backlogs and manage day-to-day order/billing/PR activities using O2C knowledge.
  • •Respond to customer queries and claims (non-disputes), collaborate for resolutions, and work with the dispute team to manage disputes.

Key Requirements

  • •Any graduate with at least 2 years of experience.
  • •Highly adaptable and able to learn new technologies quickly.
  • •Encourage and follow Honeywell behavior and policies.
  • •Experience with SAP Order Management.
  • •Experience with Salesforce, SAP, Excel, and case management.
Experience:2+ years
Education:Bachelor's
Skills:AdaptabilityLearning mindsetCustomer focusCross-functional collaboration
Languages:US
Tech Stack:SAPOrder ManagementSalesforceExcelCase Management

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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