Intercom

1 month ago

Sales Operations Manager, Sales Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Analytical Sales Operations leader responsible for owning the sales tooling ecosystem, routing logic, and go-to-market process improvements within Fin's Revenue Operations team. You’ll optimize key sales technologies, design scalable workflows, and partner across Sales, Enablement, Customer Success, and Business Systems to drive efficient prospecting, deal execution, and scalable growth in a high-growth SaaS environment.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Strategic Collaboration & Stakeholder Management: Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.
•Sales Tooling Management & Optimization: Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions.
•Process Design & Operational Excellence: Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization.
•Routing Ownership: Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives.
•Strategic Project Leadership: Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects.

Pay and Benefits

Perks:Health InsuranceVision401kEquity

Key Requirements

•Bachelor's degree or equivalent experience.
•5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or related function, preferably in a high-growth SaaS environment.
•Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.
•Strong understanding of sales process design, routing logic, workflow automation, and system governance.
•Experience managing cross-functional operational projects from requirements gathering through implementation.

Experience:5+ yearsSaaSRevenue OperationsGTM systems

Education:Bachelor's

Skills:CommunicationStakeholder managementProblem-solvingAttention to detailInfluencing

Languages:English

Tech Stack:OutreachGongZoomInfoSales NavigatorChili PiperLeanData6senseSalesforceAIAutomation

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 month ago

Sales Operations Manager, Sales Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Strategic Collaboration & Stakeholder Management: Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.
•Sales Tooling Management & Optimization: Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions.
•Process Design & Operational Excellence: Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization.
•Routing Ownership: Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives.
•Strategic Project Leadership: Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects.

Pay and Benefits

Perks:Health InsuranceVision401kEquity

Key Requirements

•Bachelor's degree or equivalent experience.
•5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or related function, preferably in a high-growth SaaS environment.
•Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.
•Strong understanding of sales process design, routing logic, workflow automation, and system governance.
•Experience managing cross-functional operational projects from requirements gathering through implementation.

Experience:5+ yearsSaaSRevenue OperationsGTM systems

Education:Bachelor's

Skills:CommunicationStakeholder managementProblem-solvingAttention to detailInfluencing

Languages:English

Tech Stack:OutreachGongZoomInfoSales NavigatorChili PiperLeanData6senseSalesforceAIAutomation

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn