Senior Customer Success Manager

MongoDB
Washington DC
Workplace: OnsiteFull timeUSD 97,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Risk mitigation","Problem-solving","Mentoring"]

Own a portfolio of Enterprise accounts, advising customers through complex technical journeys on MongoDB to maximize lifetime value, retention, and revenue realization. Lead customer business reviews, assess technical health and risk, and align stakeholders on mutual success plans. Drive cross-functional account strategy with Sales, Product, Services, and Support, report forecasting progress to senior leadership, and mentor team members to strengthen execution across the region.

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FursaFursa
MongoDB
MongoDB
3 weeks ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of Enterprise accounts, advising customers through complex technical journeys on MongoDB to maximize lifetime value, retention, and revenue realization. Lead customer business reviews, assess technical health and risk, and align stakeholders on mutual success plans. Drive cross-functional account strategy with Sales, Product, Services, and Support, report forecasting progress to senior leadership, and mentor team members to strengthen execution across the region.
Location: Washington DC
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Maximize customer lifetime value and success for a portfolio of Enterprise accounts by connecting customers to cross-functional resources.
  • •Proactively identify and mitigate account risks with significant technical complexity; deliver operational strategies and best practices to accelerate time-to-value.
  • •Conduct customer business reviews, analyze technical health and risk, and translate insights into business-critical outcomes aligned with mutual success plans.
  • •Drive account strategy to improve customer maturity, retention, and revenue realization; track and report progress against key business outcomes.
  • •Amplify customer voice internally by influencing product roadmap and coordinating across Sales, Product, Services, and Support; mentor team members during hiring and ramping.

Pay and Benefits

Salary: USD 97,000 - 190,000 annually
Equity and Bonus:Equity
Perks:Equity401kParental LeavePaid LeaveHealth Insurance

Key Requirements

  • •7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • •4+ years accountable for customer health and revenue realization for Enterprise customers.
  • •Excellent verbal and written communication skills to influence technical and business outcomes across audiences from Developers to C-suite.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • •Experience advising on complex, ideally consumption-based technical products and accelerating time-to-value.
Experience:7+ yearsEnterprise SaaSTechnical customer success
Education:Bachelor's in Computer Science or STEM
Skills:CommunicationStakeholder managementRisk mitigationProblem-solvingMentoring
Languages:English
Tech Stack:MongoDBMongoDB AtlasAIAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn