Manager, Airport Customer Operations (Orlando, FL, US)

American Airlines Group
Orlando
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Self-motivated","Detail oriented","Team player","Ability to work in fast paced environments","Ability to handle high stress"]

Lead day-to-day airport customer service operations as part of the Hubs and Gateways team within the Customer Experience Division. Oversee efficient resource use to ensure operational performance, enforce safety/security procedures, and monitor on-time performance. Develop employees, communicate procedural changes, manage staffing and schedules, and support vendor and internal audit compliance. Serve as a grievance hearing officer when required and assist with customer service manager hiring, development, and interviews.

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American Airlines Group
American Airlines Group
1 day ago

Manager, Airport Customer Operations (Orlando, FL, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead day-to-day airport customer service operations as part of the Hubs and Gateways team within the Customer Experience Division. Oversee efficient resource use to ensure operational performance, enforce safety/security procedures, and monitor on-time performance. Develop employees, communicate procedural changes, manage staffing and schedules, and support vendor and internal audit compliance. Serve as a grievance hearing officer when required and assist with customer service manager hiring, development, and interviews.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day customer service operations and ensure enforcement of company and departmental procedures, including safety and security.
  • •Develop employees and implement methods to maximize revenue and control expenses.
  • •Monitor and measure on-time performance; identify areas and develop methods to improve performance.
  • •Communicate procedural changes to Customer Service Managers, supervisors, and employees and ensure compliance.
  • •Review staffing requirements and schedules; ensure vendor relationships and internal audit requirements are followed, including grievance hearings as required.

Pay and Benefits

Perks:Health InsuranceDentalVision401kWellness StipendPet InsuranceEmployee Assistance

Key Requirements

  • •High school degree or GED equivalent.
  • •3 years of airline supervisory experience.
  • •3 years of airport operations experience.
  • •Possess a valid US Driver's License.
  • •Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Experience:AirlineAirport operations
Education:High School
Skills:Self-motivatedDetail orientedTeam playerAbility to work in fast paced environmentsAbility to handle high stress
Licenses:US Driver's License

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn