Service Manager II - (M2) - MDP

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Problem-solving","Interpersonal skills","Tact and diplomacy","Judgment"]

Own customer relationships within your district by conducting regular customer visits, managing account planning, and serving as the prime interface with product divisions (tech support, training, spares, and reliability). Lead and coach customer engineers with formal supervisory responsibilities, including setting objectives, performance appraisals, escalation execution, and RMA process management. Drive installation execution, customer engineer hour tracking, and district financial forecasting to improve effectiveness and cost efficiency.

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Applied Materials
Applied Materials
4 days ago

Service Manager II - (M2) - MDP

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Own customer relationships within your district by conducting regular customer visits, managing account planning, and serving as the prime interface with product divisions (tech support, training, spares, and reliability). Lead and coach customer engineers with formal supervisory responsibilities, including setting objectives, performance appraisals, escalation execution, and RMA process management. Drive installation execution, customer engineer hour tracking, and district financial forecasting to improve effectiveness and cost efficiency.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain customer relationships across relevant district stakeholders and levels.
  • •Manage, coach, and direct customer engineers; set priorities, objectives, and performance appraisals.
  • •Serve as the prime interface with product divisions including tech support, training, spares, and reliability.
  • •Execute escalation procedures and manage RMA processes; monitor mentor program and CSD award program results.
  • •Lead system installation activities (planning, reporting, execution, pre-facility and start-up meetings) and manage customer engineer hour tracking accuracy.
Travel: Medium travel

Key Requirements

  • •Develops and maintains customer relationships across relevant stakeholders in the district at all levels.
  • •Manages, coaches, and directs customer engineers, including setting objectives and conducting performance appraisals.
  • •Executes escalation procedures and manages RMA procedures.
  • •Owns account planning and provides support plans for system sales to CSD management and sales/field engineering.
  • •Leads system installation activities including planning, reporting, execution, and start-up/process support identification.
Experience:Semiconductors
Skills:LeadershipProblem-solvingInterpersonal skillsTact and diplomacyJudgment

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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