.NET Developer / L3 Application Support Engineer (Copy)

Distro
Nairobi
Workplace: HybridFull timeFunction: Software EngineeringExperience: 4-8 yearsEducation: bachelorsSkills: ["Root cause analysis","Communication","Proactive ownership"]

Own L3 application support for web-based payroll/workforce platforms, diagnosing and resolving complex client escalations end-to-end. Trace root causes through .NET code and down into SQL Server, deliver fixes with development teams, and help stop recurring incidents via RCA, preventive measures, and performance monitoring. Create SOPs/troubleshooting guides, support deployments and testing, and communicate clear, accurate updates to stakeholders and end users.

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FursaFursa
Distro
Distro
20 hours ago

.NET Developer / L3 Application Support Engineer (Copy)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own L3 application support for web-based payroll/workforce platforms, diagnosing and resolving complex client escalations end-to-end. Trace root causes through .NET code and down into SQL Server, deliver fixes with development teams, and help stop recurring incidents via RCA, preventive measures, and performance monitoring. Create SOPs/troubleshooting guides, support deployments and testing, and communicate clear, accurate updates to stakeholders and end users.
Location: Nairobi
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for L3 application support, owning issues through resolution instead of routing them onward.
  • •Diagnose complex escalations (performance issues, bugs, system errors) by tracing root cause through .NET code and into SQL Server.
  • •Deliver fixes or partner with development teams to implement them, including deploying and testing updates, patches, and enhancements.
  • •Perform RCA on recurring issues and implement preventive measures; monitor application performance and recommend optimizations.
  • •Write SOPs and troubleshooting guides and communicate clear, honest updates to stakeholders and end users while incidents are live.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •4–8 years of industry experience with substantial L3 or BAU support on web-based applications.
  • •Hands-on debugging and bug fixing with .NET (C#, ASP.NET, .NET Framework 4.0+, .NET Core 8).
  • •Strong SQL Server skills, including query optimization plus stored procedures, functions, triggers, and views.
  • •Strong SQL-based reporting experience, particularly SSRS.
  • •Excellent verbal and written communication, plus a bachelor’s degree in Computer Science/IT or related field.
Experience:4-8 yearsPayroll
Education:Bachelor's
Skills:Root cause analysisCommunicationProactive ownership
Tech Stack:.NETC#ASP.NET.NET Framework.NET Core 8SQL ServerSSRSJavaScriptJQueryGitHubMicrosoft Azure

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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