Sr. Manager Client Success

Papa
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Stakeholder management","Emotional intelligence","Problem-solving","Analytical reasoning","Organizational skills"]

Own the end-to-end success of a portfolio of Papa’s health plan clients—driving retention, satisfaction, and contractual commitments while uncovering growth opportunities. Lead executive business reviews and performance discussions, diagnose operational issues in partnership with Operations and cross-functional teams, and use data to spot trends and risks. Serve as the primary relationship owner, presenting clearly to senior stakeholders and turning insights into actionable plans.

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FursaFursa
Papa
Papa
3 days ago

Sr. Manager Client Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the end-to-end success of a portfolio of Papa’s health plan clients—driving retention, satisfaction, and contractual commitments while uncovering growth opportunities. Lead executive business reviews and performance discussions, diagnose operational issues in partnership with Operations and cross-functional teams, and use data to spot trends and risks. Serve as the primary relationship owner, presenting clearly to senior stakeholders and turning insights into actionable plans.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as the primary relationship owner for a portfolio of health plan clients.
  • •Develop understanding of client goals, contract terms, performance expectations, and growth opportunities.
  • •Maintain accountability for client performance across retention, satisfaction, commitments, and operational execution.
  • •Lead recurring client meetings, executive business reviews, performance discussions, and communications.
  • •Identify client risks and performance gaps, create action plans, and partner cross-functionally to resolve operational issues.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionHsa/fsa401kPaid LeaveParental LeaveCaregiver Leave

Key Requirements

  • •8+ years of experience in client success, account management, partnerships, consulting, strategy, operations, or a similar client-facing role.
  • •Experience managing senior client relationships and delivering strong business results.
  • •Strong ability to synthesize complex performance data, diagnose root operational issues, and turn insights into actionable solutions.
  • •Demonstrated emotional intelligence and stakeholder management for high-stakes discussions and cross-functional alignment.
  • •Ability to maintain end-to-end accountability, prioritize multiple client accounts and initiatives, and drive issues to resolution.
Experience:B2BHealthcareHealth plansClient successAccount management
Skills:Stakeholder managementEmotional intelligenceProblem-solvingAnalytical reasoningOrganizational skills

Company Brief

Papa
Provides an on-demand platform that connects older adults and families with vetted companions and caregivers for transportation, companionship, household tasks, and remote assistance to support aging-in-place and social connection.
Industry: Elder Care & Home Care
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Miami, United States
Founded: 2017
WebsiteLinkedIn