2 weeks ago

HP Additive Manufacturing Customer Assurance Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead end-to-end resolution of L4 product and quality escalations for HP’s Additive Manufacturing portfolio, owning complex, high-severity cases from intake and triage through root cause, corrective actions, and closure. Orchestrate cross-functional teams across R&D, Quality, Services, Operations, and Product to drive timely outcomes. Turn escalation learnings into shift-left improvements across NPI, documentation, training, and KPIs, while mentoring L3 engineers and maintaining escalation playbooks.

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Manufacturing & Production Operations

Seniority: Mid level

Key Responsibilities

•Own L4 product and quality escalations end-to-end, from intake and triage through root cause, mitigation, corrective actions, and formal closure.
•Lead resolution of high-severity, high-complexity cases including multi-customer impact, systemic failures, quality deviations, and safety/compliance risks.
•Define and drive technical action plans with R&D, Quality, Services, and suppliers to ensure timely, high-quality outcomes.
•Orchestrate cross-functional teams to align priorities, resources, and execution without direct authority, and represent CA/L4 engineering in forums as needed.
•Identify patterns across escalations and drive shift-left improvements to reduce recurrence, L4 volume, and time-to-fix, including maintaining RCA documentation and mentoring L3 engineers.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowanceFlexible HoursChildcareCommuter BenefitsFree ParkingMedical Services

Key Requirements

•Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software, or similar).
•5–8 years in Product Support, Customer Assurance, Field Service Engineering, or related technical roles.
•Experience working with complex electromechanical systems; Additive Manufacturing experience is a plus.
•Demonstrated success leading cross-functional initiatives and technical escalations.
•Strong system-level troubleshooting, root-cause analysis, and ability to influence across organizations without formal authority.

Experience:5-8 yearsAdditive manufacturingProduct supportCustomer assuranceField service engineeringQuality escalation

Education:

Skills:Root-cause analysisTroubleshootingCross-functional influenceWritten and verbal communicationStructured reporting

Tech Stack:JiraCRM systemsData analysis tools

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

Loading job details...

Preparing the role view and application actions.