Lead CSR/Teller- Charlotte, NC (Sunset)- Full Time

Fifth Third Bancorp
Charlotte
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer focus","Risk awareness","Confidentiality","Sound judgment","Leadership"]

Provide excellent customer service as a Lead CSR/Teller by listening to customer needs, guiding them to the right financial partners, and following up to resolve issues. Handle complex CSR duties with independent judgment while elevating and managing risks in line with bank policies. Partner with the Financial Center Manager on cash counts and monthly requests, maintain confidentiality, and serve as a resource by assisting in training new Customer Service Representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Lead CSR/Teller- Charlotte, NC (Sunset)- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service as a Lead CSR/Teller by listening to customer needs, guiding them to the right financial partners, and following up to resolve issues. Handle complex CSR duties with independent judgment while elevating and managing risks in line with bank policies. Partner with the Financial Center Manager on cash counts and monthly requests, maintain confidentiality, and serve as a resource by assisting in training new Customer Service Representatives.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Deepen customer relationships by listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Provide responsive follow-up, resolve issues, and maintain confidentiality of customer business.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Maintain daily office responsibilities, keep balancing records in line with policy, and find/correct outages as needed.
  • •Assist in training newly hired Customer Service Representatives and act as a leader/resource for customers and the platform team.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and demonstrate sound judgment.
  • •Flexibility in scheduling and ability to act as a leader/resource for customers and team members.
Experience:BankingRetail banking
Education:High School
Skills:Customer focusRisk awarenessConfidentialitySound judgmentLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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