Mastercard

3 weeks ago

Customer Technical Services Analyst II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide prompt, comprehensive support for complex technical issues for Dynamic Yield by Mastercard customers. Analyze large datasets and debug customer websites using Chrome DevTools to deliver technically correct guidance. Lead screen-share sessions with enterprise brands, manage and prioritize incoming tickets through chat and the support portal, and contribute to internal support initiatives. You’ll use strong English communication and deep understanding of front-end technologies to maximize customer satisfaction.

Location: Riga

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Take ownership of and resolve complex technical issues to maximize customer satisfaction, including analyzing datasets and debugging websites.
•Run screen share sessions with top enterprise brands to resolve issues.
•Manage and prioritize incoming tickets through the chat and support portal.
•Provide technically correct answers so customers can effectively use the Dynamic Yield platform.
•Participate in internal initiatives within the support organization.

Pay and Benefits

Salary: EUR 1,600 - 1,900 monthly

Key Requirements

•Excellent verbal and written communication skills in English; additional languages are an advantage.
•Ability to understand front-end technologies (HTML/CSS/JavaScript) and read/comprehend code, especially JavaScript.
•Experience debugging websites.
•Understanding of DOM structures.
•Troubleshooting and problem-solving experience; also a genuine desire to help customers with patience and empathy.

Experience:Digital paymentsPayments technology

Skills:CommunicationPatienceEmpathyProfessionalismTroubleshooting

Languages:English

Tech Stack:Dynamic YieldHTMLCSSJavaScriptChrome DevToolsDOMSupport portalChat

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 weeks ago

Customer Technical Services Analyst II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Riga

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Take ownership of and resolve complex technical issues to maximize customer satisfaction, including analyzing datasets and debugging websites.
•Run screen share sessions with top enterprise brands to resolve issues.
•Manage and prioritize incoming tickets through the chat and support portal.
•Provide technically correct answers so customers can effectively use the Dynamic Yield platform.
•Participate in internal initiatives within the support organization.

Pay and Benefits

Salary: EUR 1,600 - 1,900 monthly

Key Requirements

•Excellent verbal and written communication skills in English; additional languages are an advantage.
•Ability to understand front-end technologies (HTML/CSS/JavaScript) and read/comprehend code, especially JavaScript.
•Experience debugging websites.
•Understanding of DOM structures.
•Troubleshooting and problem-solving experience; also a genuine desire to help customers with patience and empathy.

Experience:Digital paymentsPayments technology

Skills:CommunicationPatienceEmpathyProfessionalismTroubleshooting

Languages:English

Tech Stack:Dynamic YieldHTMLCSSJavaScriptChrome DevToolsDOMSupport portalChat

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor