Customer Technical Services Analyst II

Mastercard
Riga
Workplace: HybridFull timeEUR 1,600 - 1,900 monthlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Patience","Empathy","Professionalism","Troubleshooting"]

Provide prompt, comprehensive support for complex technical issues for Dynamic Yield by Mastercard customers. Analyze large datasets and debug customer websites using Chrome DevTools to deliver technically correct guidance. Lead screen-share sessions with enterprise brands, manage and prioritize incoming tickets through chat and the support portal, and contribute to internal support initiatives. You’ll use strong English communication and deep understanding of front-end technologies to maximize customer satisfaction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mastercard
Mastercard
2 months ago

Customer Technical Services Analyst II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Provide prompt, comprehensive support for complex technical issues for Dynamic Yield by Mastercard customers. Analyze large datasets and debug customer websites using Chrome DevTools to deliver technically correct guidance. Lead screen-share sessions with enterprise brands, manage and prioritize incoming tickets through chat and the support portal, and contribute to internal support initiatives. You’ll use strong English communication and deep understanding of front-end technologies to maximize customer satisfaction.
Location: Riga
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Take ownership of and resolve complex technical issues to maximize customer satisfaction, including analyzing datasets and debugging websites.
  • •Run screen share sessions with top enterprise brands to resolve issues.
  • •Manage and prioritize incoming tickets through the chat and support portal.
  • •Provide technically correct answers so customers can effectively use the Dynamic Yield platform.
  • •Participate in internal initiatives within the support organization.

Pay and Benefits

Salary: EUR 1,600 - 1,900 monthly

Key Requirements

  • •Excellent verbal and written communication skills in English; additional languages are an advantage.
  • •Ability to understand front-end technologies (HTML/CSS/JavaScript) and read/comprehend code, especially JavaScript.
  • •Experience debugging websites.
  • •Understanding of DOM structures.
  • •Troubleshooting and problem-solving experience; also a genuine desire to help customers with patience and empathy.
Experience:Digital paymentsPayments technology
Skills:CommunicationPatienceEmpathyProfessionalismTroubleshooting
Languages:English
Tech Stack:Dynamic YieldHTMLCSSJavaScriptChrome DevToolsDOMSupport portalChat

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor