2 days ago

Upgrade Specialist (Valencia (CA), United States)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Sell accessories and products to assigned existing customers through remote channels, maintaining customer relationships and informing them about new offerings, pricing, and services. Handle routine customer issues, support upgrades for the latest hearing technologies, and guide customers through the insurance approval process for replacement processors. Manage upgrade orders, enter orders into the ordering system, and record all sales activity in CRM using tools such as SAP and the Insurance Portal.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Perform routine remote sales activities and serve assigned existing customers in line with the business plan.
•Build and maintain customer relationships and inform customers about new products, accessories, services, and prices.
•Follow up on routine customer case issues and escalate non-routine requests to a superior.
•Collaborate with assigned field force representatives or key account managers and provide support as required.
•Manage the upgrade process: guide customers through insurance approval for replacement processors, use CRM/SAP/Insurance Portal, and manage/enter upgrade orders into the ordering system.

Travel: Low travel

Pay and Benefits

Salary: USD 21.53 - 32.3 hourly

Perks:Health InsuranceDentalVision401k

Key Requirements

•High School Diploma.
•1-3 years of sales work experience.
•Able to work independently and collaborate on a team.
•Strong verbal and written communication skills.
•Proficient in English; Spanish is a nice to have.

Experience:1-3 years

Education:High School

Skills:Independent workTeam collaborationVerbal communicationWritten communicationCustomer interaction

Languages:EnglishSpanish

Tech Stack:CRMSAPInsurance PortalMicrosoft OfficeSalesforce CRMOrdering systemWeb chatSMS chat

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

2 days ago

Upgrade Specialist (Valencia (CA), United States)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Perform routine remote sales activities and serve assigned existing customers in line with the business plan.
•Build and maintain customer relationships and inform customers about new products, accessories, services, and prices.
•Follow up on routine customer case issues and escalate non-routine requests to a superior.
•Collaborate with assigned field force representatives or key account managers and provide support as required.
•Manage the upgrade process: guide customers through insurance approval for replacement processors, use CRM/SAP/Insurance Portal, and manage/enter upgrade orders into the ordering system.

Travel: Low travel

Pay and Benefits

Salary: USD 21.53 - 32.3 hourly

Perks:Health InsuranceDentalVision401k

Key Requirements

•High School Diploma.
•1-3 years of sales work experience.
•Able to work independently and collaborate on a team.
•Strong verbal and written communication skills.
•Proficient in English; Spanish is a nice to have.

Experience:1-3 years

Education:High School

Skills:Independent workTeam collaborationVerbal communicationWritten communicationCustomer interaction

Languages:EnglishSpanish

Tech Stack:CRMSAPInsurance PortalMicrosoft OfficeSalesforce CRMOrdering systemWeb chatSMS chat

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website