IT Support Specialist (m/w/d) - Assistant Vice President (Frankfurt, HE, DE, 60311)

Sumitomo
Frankfurt
Workplace: HybridFull timeEUR 64,000 - 96,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Risk identification","Risk mitigation","Organizational skills","Communication","Stakeholder management"]

Own delivery of a portfolio of IT projects that support business change initiatives across SMBC EU AG. Plan, track, and execute technology initiatives while managing dependencies, progress, risks, issues, and milestones. Provide IT support coverage by handling calls and tickets, escalating incidents, and coordinating with internal teams, front-office departments, and third-party vendors. Ensure governance and compliant reporting across the project portfolio.

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FursaFursa
Sumitomo
Sumitomo
6 hours ago

IT Support Specialist (m/w/d) - Assistant Vice President (Frankfurt, HE, DE, 60311)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own delivery of a portfolio of IT projects that support business change initiatives across SMBC EU AG. Plan, track, and execute technology initiatives while managing dependencies, progress, risks, issues, and milestones. Provide IT support coverage by handling calls and tickets, escalating incidents, and coordinating with internal teams, front-office departments, and third-party vendors. Ensure governance and compliant reporting across the project portfolio.
Location: Frankfurt
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Director level

Key Responsibilities

  • •Deliver local IT projects in line with agreed standards and support business change initiatives.
  • •Provide IT support coverage by managing calls and tickets, escalating issues, and ensuring incidents and service requests are resolved.
  • •Act as main contact for front office departments and branches regarding MultiCash and related vendor support.
  • •Monitor and review IT-related costs, budgets, and vendor contracts, coordinating with building services and suppliers.
  • •Perform governance through planning, tracking, and reporting on delivery status, risks, issues, and milestones; support enhancements, releases, and DR/BC activities.

Pay and Benefits

Salary: EUR 64,000 - 96,000 annually
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Experience delivering IT projects or workstreams, ideally in banking or a regulated environment.
  • •Good understanding of applications, infrastructure, data, and integration with the ability to engage technical teams.
  • •Ability to translate requirements into structured delivery plans and manage multiple initiatives, dependencies, risks, and issues.
  • •Experience producing project reporting such as dashboards and RAID logs, with transparent status updates.
  • •Proficiency with MS Excel, PowerPoint, Project, Jira (or similar) and knowledge of Agile, Scrum, Waterfall, or hybrid approaches.
Experience:BankingRegulated environment
Skills:Risk identificationRisk mitigationOrganizational skillsCommunicationStakeholder management
Tech Stack:MS ExcelPowerPointProjectJiraAgileScrumWaterfallDashboardsRAID logs

Company Brief

Sumitomo
Sumitomo Corporation is a global diversified trading and investment conglomerate engaged in metal products, transportation, infrastructure, media, real estate, and other business domains through investments, trading, and integrated solutions worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1919
WebsiteLinkedIn