Manager, Loyalty Program Management, Issuer Solutions (Melbourne or Sydney)

Visa
Sydney
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Growth mindset","Bias to action","Accountability","Analytical thinking","Stakeholder engagement"]

Drive growth and continuous optimization of issuer card-linked offer (CLO) and loyalty programmes across AUNZPI. Own programme cadence and performance rhythm with clients to improve activation, engagement, repeat behavior, and delivered value. Partner with Client Account Executives and Implementation/Sales Engineers to shape roadmaps, prioritize enhancements, and progress against agreed growth objectives, ensuring programmes evolve through regular optimization cycles.

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FursaFursa
Visa
Visa
3 days ago

Manager, Loyalty Program Management, Issuer Solutions (Melbourne or Sydney)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Drive growth and continuous optimization of issuer card-linked offer (CLO) and loyalty programmes across AUNZPI. Own programme cadence and performance rhythm with clients to improve activation, engagement, repeat behavior, and delivered value. Partner with Client Account Executives and Implementation/Sales Engineers to shape roadmaps, prioritize enhancements, and progress against agreed growth objectives, ensuring programmes evolve through regular optimization cycles.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Own the performance and growth of issuer CLO and merchant loyalty programmes.
  • •Drive structured optimisation cycles to improve activation, engagement, repeat usage, and value delivery.
  • •Translate programme performance insights into clear recommendations and actions.
  • •Lead ongoing programme cadence with merchant partners, including regular performance reviews and optimisation discussions.
  • •Guide programme configuration/mechanics and engagement approaches; support launches and major enhancements to improve scalability and alignment to client goals.

Key Requirements

  • •5+ years’ experience in loyalty programmes, card-linked offers, CRM, or customer engagement solutions.
  • •Strong understanding of loyalty mechanics and customer behaviour.
  • •Proven ability to drive programme optimisation and growth in client-facing roles.
  • •Data-driven with strong analytical and storytelling skills.
  • •Excellent stakeholder engagement and communication capability.
Experience:5+ yearsLoyalty programmesCard-linked offersCRMCustomer engagement
Skills:Growth mindsetBias to actionAccountabilityAnalytical thinkingStakeholder engagement

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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