Twilio

1 week ago

Presales Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead technical pre-sales for Twilio.org customers across public sector, healthcare, nonprofits, and NGOs. Own discovery, propose solution architectures, guide product demonstrations, and deliver technical win through best product fit. Partner with Account Executives and Partner Account Managers on qualification, RFPs, proof-of-concepts, and enablement, while establishing trusted-advisor relationships with senior technical and nontechnical stakeholders. Share knowledge and mentor less experienced presales engineers.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Partner with Account Executives and Partner Account Managers to execute pre-sales activities including qualification, demonstrations, Proof-of-Concept, RFPs, design documentation, technical presentations, and enablement sessions.
•Lead the technical and product sale by recommending best-practice solutions and guiding customers on how to use Twilio’s APIs.
•Conduct technical discovery to understand customer technical pains and present innovative solutions that solve business challenges.
•Build and deliver interactive, complex customer product demonstrations for Twilio Communications Products to form relationships with technical and nontechnical stakeholders.
•Mentor less experienced Presales Engineers and contribute to the Presales Engineering community through reusable demo materials and presentations.

Travel: Medium travel

Pay and Benefits

Salary: USD 163,640 - 227,280 annually

Perks:Health Insurance401kPaid SickPaid LeaveParental Leave

Key Requirements

•12+ years pre-sales experience selling complex technical products, or 12+ years supporting technical products with customer-facing experience in delivery or consulting.
•Excellent communication and presentation skills, with the ability to communicate product ROI across use cases and gain audience confidence.
•Deep understanding of customers’ communications needs and ability to guide them to technical solutions.
•Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
•Technical proficiency with telecom domains such as Telecom, SIP, Contact Center, or Security, plus experience with sales methodologies and working with partners (channel/SI/ISV).

Experience:12+ years

Education:Bachelor's in Engineering, Mathematics, or Computer Science (or equivalent practical experience)

Skills:CommunicationPresentingCustomer-focused problem solvingMentoringStrategic thinking

Languages:English

Tech Stack:Amazon Web Services (AWS)Google CloudMicrosoft AzureCloud application architectureTwilio APIsLLMsAI productivity toolsAI-driven demo platformsTelecomSIPContact centerSecurity

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 week ago

Presales Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Partner with Account Executives and Partner Account Managers to execute pre-sales activities including qualification, demonstrations, Proof-of-Concept, RFPs, design documentation, technical presentations, and enablement sessions.
•Lead the technical and product sale by recommending best-practice solutions and guiding customers on how to use Twilio’s APIs.
•Conduct technical discovery to understand customer technical pains and present innovative solutions that solve business challenges.
•Build and deliver interactive, complex customer product demonstrations for Twilio Communications Products to form relationships with technical and nontechnical stakeholders.
•Mentor less experienced Presales Engineers and contribute to the Presales Engineering community through reusable demo materials and presentations.

Travel: Medium travel

Pay and Benefits

Salary: USD 163,640 - 227,280 annually

Perks:Health Insurance401kPaid SickPaid LeaveParental Leave

Key Requirements

•12+ years pre-sales experience selling complex technical products, or 12+ years supporting technical products with customer-facing experience in delivery or consulting.
•Excellent communication and presentation skills, with the ability to communicate product ROI across use cases and gain audience confidence.
•Deep understanding of customers’ communications needs and ability to guide them to technical solutions.
•Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
•Technical proficiency with telecom domains such as Telecom, SIP, Contact Center, or Security, plus experience with sales methodologies and working with partners (channel/SI/ISV).

Experience:12+ years

Education:Bachelor's in Engineering, Mathematics, or Computer Science (or equivalent practical experience)

Skills:CommunicationPresentingCustomer-focused problem solvingMentoringStrategic thinking

Languages:English

Tech Stack:Amazon Web Services (AWS)Google CloudMicrosoft AzureCloud application architectureTwilio APIsLLMsAI productivity toolsAI-driven demo platformsTelecomSIPContact centerSecurity

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn