Front Office Supervisor

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeAED 2,800+ monthlyFunction: Hospitality & Food ServiceSkills: ["Leadership","Communication","Customer service","Teamwork","Attention to detail"]

Supervise hotel reception operations to deliver an exceptional check-in and check-out experience. Lead and inspire the front office team, support guest requests, and keep managers informed of guest feedback. Advise departments on special events and VIP guests, maintain gold-standard customer service, and ensure compliance with fire safety, bomb threat, and health & safety requirements. Maximize room occupancy, apply upselling techniques, and maintain detailed knowledge of rooms, rates, packages, and concierge/Loyalty Club policies.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
4 hours ago

Front Office Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Supervise hotel reception operations to deliver an exceptional check-in and check-out experience. Lead and inspire the front office team, support guest requests, and keep managers informed of guest feedback. Advise departments on special events and VIP guests, maintain gold-standard customer service, and ensure compliance with fire safety, bomb threat, and health & safety requirements. Maximize room occupancy, apply upselling techniques, and maintain detailed knowledge of rooms, rates, packages, and concierge/Loyalty Club policies.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee reception operations to ensure an exceptional guest check-in and check-out experience.
  • •Support team members with guest requests and inquiries to achieve outstanding guest satisfaction.
  • •Keep the Front Office Manager and Reception Supervisors fully informed of relevant guest feedback and maintain gold-standard service.
  • •Advise relevant departments about special events or VIP guests and support brand standards across guest interactions.
  • •Maximize room occupancy and use upselling techniques; ensure front office team training, performance, and compliance with fire safety, bomb threats, and health and safety requirements.

Pay and Benefits

Salary: AED 2,800 monthly

Key Requirements

  • •2-3 years in Front Office within a hotel, leisure, or retail setting, delivering guest experiences aligned with FIVE service standards.
  • •Fluency in English with strong verbal and written communication; proficiency in multiple languages is preferred.
  • •Excellent computer literacy with Word, Excel, and Outlook, plus strong knowledge of Hotel PMS (Opera).
  • •Proven organizational and leadership skills to lead and inspire the front office team.
  • •A welcoming, enthusiastic, detail-oriented approach with a proactive, hands-on attitude and can-do mindset.
Experience:Hospitality
Skills:LeadershipCommunicationCustomer serviceTeamworkAttention to detail
Languages:English
Tech Stack:WordExcelOutlookOperaHotel PMS

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn