Senior Fraud Operations Manager

Monzo Bank
Dublin
Workplace: HybridFull timeEUR 76,500 - 95,500Function: Business OperationsSkills: ["Data-driven decision making","Stakeholder management","Problem-solving","Cross-functional collaboration","Initiative"]

Lead Monzo’s EU FinCrime, Fraud and Dispute Operations function in Dublin, overseeing outsourced fraud partners and ensuring SLA and performance delivery. Use in-depth data analysis to monitor fraud and disputes metrics, drive action with product teams, and help implement automation and fraud monitoring/mitigation solutions across multiple product areas. Support governance with committee packs, partner with second and third lines of defence on assurance and auditing, and collaborate with engineering and data teams on EU expansion.

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Monzo Bank
Monzo Bank
23 hours ago

Senior Fraud Operations Manager

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Last checked: 24 minutes agoStatus: Live

Job Summary

Lead Monzo’s EU FinCrime, Fraud and Dispute Operations function in Dublin, overseeing outsourced fraud partners and ensuring SLA and performance delivery. Use in-depth data analysis to monitor fraud and disputes metrics, drive action with product teams, and help implement automation and fraud monitoring/mitigation solutions across multiple product areas. Support governance with committee packs, partner with second and third lines of defence on assurance and auditing, and collaborate with engineering and data teams on EU expansion.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee outsourced partners for fraud and disputes operations, holding them accountable for SLAs and performance.
  • •Monitor fraud and disputes metrics and drive action delivery with product teams to address emerging trends.
  • •Build and oversee fraud monitoring and mitigation solutions, leveraging automated alerts to cover fraud typologies.
  • •Support governance by producing committee packs and helping manage oversight of change implementation and prioritisation.
  • •Partner with second and third lines of defence, including assurance activity, remediation actions, and supporting auditing activities.
Travel: Low travel

Pay and Benefits

Salary: EUR 76,500 - 95,500
Perks:Annual LeaveLearning BudgetHealth InsurancePension Scheme

Key Requirements

  • •In-depth data analysis expertise to drive data-driven decision making for fraud and disputes operations.
  • •Strong understanding of day-to-day fraud operations and deep knowledge of fraud, disputes, and chargebacks rules and models implementation.
  • •Proven experience leading and managing fraud operations in payments or banking, delivering results.
  • •Experience managing outsourcing/third-party vendors and achieving outcomes through partner oversight.
  • •Ability to manage stakeholders and coordinate across multiple teams in a cross-functional environment.
Experience:Fraud operationsPaymentsBankingFintech
Skills:Data-driven decision makingStakeholder managementProblem-solvingCross-functional collaborationInitiative

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn