14 hours ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide Tier 1 in-person IT HelpDesk support for Stripe employees, contingent workers, and vendors. Triage incoming issues via in-person, email, Slack, or tickets; run diagnostics to isolate problems; and implement solutions. Set up and maintain laptops, peripherals, office technology, and Zoom Rooms. Support and troubleshoot Apple-based hardware and macOS/Chrome OS/iOS, manage IT assets, keep documentation up to date, and participate in on-call rotations as needed.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide Tier 1 technical assistance and in-person IT HelpDesk support for employees, contingent workers, and vendors.
•Respond to queries and issues via in person, email, Slack, or ticketing systems; walk users through problem-solving and follow up to resolution.
•Run diagnostic programs and troubleshoot IT scripts, systems, or automation to isolate and resolve problems.
•Support and maintain SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence) and troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals).
•Manage IT asset records, facilitate laptop provisioning for onboarding and fleet upgrades, maintain IT documentation, and participate in on-call rotations.

Key Requirements

•2+ years of IT HelpDesk experience.
•Strong working knowledge of Apple systems and software.
•Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
•Ability to troubleshoot script execution (e.g., Ruby, Bash, Python) and resolve issues using diagnostics.
•Experience with imaging/endpoint management tools (DEP, Munki, Chef, JAMF) and ability to independently manage and prioritize workload.

Experience:2+ years

Skills:Problem-solvingCommunicationCustomer serviceCollaborationAutonomy

Languages:English

Tech Stack:AppleMacOSChrome OSIOSGoogle WorkspaceSlackZoomJIRAConfluenceRubyBashPythonDEPMunkiChefJAMFZoom RoomsTicketing system

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

14 hours ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide Tier 1 technical assistance and in-person IT HelpDesk support for employees, contingent workers, and vendors.
•Respond to queries and issues via in person, email, Slack, or ticketing systems; walk users through problem-solving and follow up to resolution.
•Run diagnostic programs and troubleshoot IT scripts, systems, or automation to isolate and resolve problems.
•Support and maintain SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence) and troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals).
•Manage IT asset records, facilitate laptop provisioning for onboarding and fleet upgrades, maintain IT documentation, and participate in on-call rotations.

Key Requirements

•2+ years of IT HelpDesk experience.
•Strong working knowledge of Apple systems and software.
•Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
•Ability to troubleshoot script execution (e.g., Ruby, Bash, Python) and resolve issues using diagnostics.
•Experience with imaging/endpoint management tools (DEP, Munki, Chef, JAMF) and ability to independently manage and prioritize workload.

Experience:2+ years

Skills:Problem-solvingCommunicationCustomer serviceCollaborationAutonomy

Languages:English

Tech Stack:AppleMacOSChrome OSIOSGoogle WorkspaceSlackZoomJIRAConfluenceRubyBashPythonDEPMunkiChefJAMFZoom RoomsTicketing system

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor