IT Support Engineer

Stripe
Dublin
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Problem-solving","Communication","Customer service","Collaboration","Autonomy"]

Provide Tier 1 in-person IT HelpDesk support for Stripe employees, contingent workers, and vendors. Triage incoming issues via in-person, email, Slack, or tickets; run diagnostics to isolate problems; and implement solutions. Set up and maintain laptops, peripherals, office technology, and Zoom Rooms. Support and troubleshoot Apple-based hardware and macOS/Chrome OS/iOS, manage IT assets, keep documentation up to date, and participate in on-call rotations as needed.

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FursaFursa
Stripe
Stripe
1 month ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide Tier 1 in-person IT HelpDesk support for Stripe employees, contingent workers, and vendors. Triage incoming issues via in-person, email, Slack, or tickets; run diagnostics to isolate problems; and implement solutions. Set up and maintain laptops, peripherals, office technology, and Zoom Rooms. Support and troubleshoot Apple-based hardware and macOS/Chrome OS/iOS, manage IT assets, keep documentation up to date, and participate in on-call rotations as needed.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide Tier 1 technical assistance and in-person IT HelpDesk support for employees, contingent workers, and vendors.
  • •Respond to queries and issues via in person, email, Slack, or ticketing systems; walk users through problem-solving and follow up to resolution.
  • •Run diagnostic programs and troubleshoot IT scripts, systems, or automation to isolate and resolve problems.
  • •Support and maintain SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence) and troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals).
  • •Manage IT asset records, facilitate laptop provisioning for onboarding and fleet upgrades, maintain IT documentation, and participate in on-call rotations.

Key Requirements

  • •2+ years of IT HelpDesk experience.
  • •Strong working knowledge of Apple systems and software.
  • •Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
  • •Ability to troubleshoot script execution (e.g., Ruby, Bash, Python) and resolve issues using diagnostics.
  • •Experience with imaging/endpoint management tools (DEP, Munki, Chef, JAMF) and ability to independently manage and prioritize workload.
Experience:2+ years
Skills:Problem-solvingCommunicationCustomer serviceCollaborationAutonomy
Languages:English
Tech Stack:AppleMacOSChrome OSIOSGoogle WorkspaceSlackZoomJIRAConfluenceRubyBashPythonDEPMunkiChefJAMFZoom RoomsTicketing system

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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