Support Desk Specialist (Bilingual Spanish)

AutoNation
United States
Workplace: OnsiteFull timeUSD 19.5+ hourlyFunction: Product ManagementSkills: ["Customer service","Professional communication"]

Handle inbound phone calls and emails to the SSC Support Desk from dealerships and vendors. Create and route tickets, research invoice status, and provide resolution updates while escalating critical issues to the right SSC departments. Assist users with how-to questions and process information, using tools including Service Desk, Fortis Link, Cash Pro, DRIVE, and Excel. Deliver excellent customer service throughout ticket monitoring and follow-up.

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FursaFursa
AutoNation
AutoNation
2 months ago

Support Desk Specialist (Bilingual Spanish)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle inbound phone calls and emails to the SSC Support Desk from dealerships and vendors. Create and route tickets, research invoice status, and provide resolution updates while escalating critical issues to the right SSC departments. Assist users with how-to questions and process information, using tools including Service Desk, Fortis Link, Cash Pro, DRIVE, and Excel. Deliver excellent customer service throughout ticket monitoring and follow-up.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle inbound calls to attempt to resolve service requests and log/monitor issue progress.
  • •Assist dealership personnel in looking up invoice status and other SSC-tracked items.
  • •Create tickets and send them to the correct SSC department.
  • •Research and provide resolution information and status on previously called service requests.
  • •Escalate critical issues appropriately within SSC departments.

Pay and Benefits

Salary: USD 19.5 hourly
Perks:401kHealth InsuranceDentalVisionMaternity LeaveEmployee Discounts

Key Requirements

  • •Basic knowledge of Microsoft Office and basic computer skills.
  • •Understand basic accounting principles and logic.
  • •Customer service skills and experience.
  • •Minimum typing speed of 50 WPM.
  • •Professional phone and email etiquette.
Skills:Customer serviceProfessional communication
Languages:Spanish
Tech Stack:Microsoft OfficeFortis LinkCash ProDRIVEService DeskExcel

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn