Contact Centre Representative III (Foshan, GD, CN, 528200)

HSBC
Foshan
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle customer inquiries for HSBC products and services via phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide timely, high-quality support and propose reasonable solutions to resolve customer issues effectively, ensuring customer satisfaction. Work collaboratively in a call centre environment and follow customer service standards while handling tasks such as credit card, general banking services, personal online wealth management, and payments.

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FursaFursa
HSBC
HSBC
4 hours ago

Contact Centre Representative III (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle customer inquiries for HSBC products and services via phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide timely, high-quality support and propose reasonable solutions to resolve customer issues effectively, ensuring customer satisfaction. Work collaboratively in a call centre environment and follow customer service standards while handling tasks such as credit card, general banking services, personal online wealth management, and payments.
Location: Foshan
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer customer questions and handle requests related to credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Discover customer needs and recommend appropriate products and services to achieve expected outcomes.
  • •Propose reasonable solutions based on the situation to resolve customer issues and ensure satisfaction.

Key Requirements

  • •Strong customer service awareness and willingness to work in customer service roles.
  • •Fluent Cantonese with clear thinking and strong communication and expression skills.
  • •Good teamwork spirit.
  • •Ability to communicate and read/write in English to a reasonable level, and willingness to work shifts.
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseChineseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn