Senior Manager, Vendor Operations and Performance

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4-6 yearsSkills: ["Strategic thinking","Structured problem-solving","Stakeholder management","Cross-functional leadership","Analytical thinking"]

Drive the end-to-end vendor operations strategy, aligning with business goals and market needs across local and regional commercial teams. Lead vendor health, efficiency, onboarding, retention, and engagement through tailored performance strategies. Monitor and analyze key performance metrics to identify underperforming vendors, create rehabilitation plans, and implement scalable solutions. Partner with product engineering teams to balance ad revenue, vendor experience, and operational efficiency.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Senior Manager, Vendor Operations and Performance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive the end-to-end vendor operations strategy, aligning with business goals and market needs across local and regional commercial teams. Lead vendor health, efficiency, onboarding, retention, and engagement through tailored performance strategies. Monitor and analyze key performance metrics to identify underperforming vendors, create rehabilitation plans, and implement scalable solutions. Partner with product engineering teams to balance ad revenue, vendor experience, and operational efficiency.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Drive end-to-end vendor operations strategy, ensuring alignment with business goals and market needs.
  • •Partner with local and regional commercial teams to optimize vendor health, efficiency, and satisfaction.
  • •Collaborate with local markets to tailor performance strategies for vendor onboarding, retention, and engagement.
  • •Analyze key performance metrics to identify underperforming vendors, build rehabilitation plans, and implement structured solutions.
  • •Work with front-end and back-end product teams to balance ad revenue, vendor experience, and operational efficiency.

Key Requirements

  • •4-6 years of experience in consulting or strategy-related roles, vendor operations/onboarding, performance management, or program management.
  • •Experience in food delivery, e-commerce, FMCG, or technology.
  • •Ability to operate independently with strong strategic thinking and structured problem-solving to design scalable solutions.
  • •Proven expertise in vendor performance management, scaling operations, driving efficiency, and improving marketplace dynamics.
  • •Highly analytical mindset with the ability to interpret complex data and turn it into actionable, data-driven decisions.
Experience:4-6 yearsVendor operationsVendor onboardingPerformance managementProgram managementFood deliveryE-commerceFMCGTechnology
Skills:Strategic thinkingStructured problem-solvingStakeholder managementCross-functional leadershipAnalytical thinking
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor