Client Services Representative

Trane Technologies
Bellevue
Workplace: HybridFull timeUSD 86,893.33 - 113,400 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer focus","Relationship building","Problem solving","Initiative","Collaboration","Adaptability","Results orientation","Multitasking","Communication","Critical thinking"]

Own customer satisfaction, retention, and growth for an assigned service portfolio by managing service agreement renewals, scope expansions, and quoted job pull-through opportunities. Prospect for non-agreement customers, partner with estimating and sales teams, and drive account management activities including customer profiles, service delivery planning, and regular visits. Respond to customer inquiries within 24 hours and monitor weekly account financial performance to correct underperforming agreements.

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Trane Technologies
Trane Technologies
1 day ago

Client Services Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own customer satisfaction, retention, and growth for an assigned service portfolio by managing service agreement renewals, scope expansions, and quoted job pull-through opportunities. Prospect for non-agreement customers, partner with estimating and sales teams, and drive account management activities including customer profiles, service delivery planning, and regular visits. Respond to customer inquiries within 24 hours and monitor weekly account financial performance to correct underperforming agreements.
Location: Bellevue
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by executing service agreement renewal processes and providing quotations while following up on submitted leads.
  • •Drive retention and growth for an assigned customer portfolio, including prospecting for non-agreement customers via calls, lead linkage, quick quotes, and new lead management.
  • •Drive new mechanical service agreements and service agreement renewals, and work with estimating to develop proposals and deliver them within customer timeframes.
  • •Manage account processes including customer account profiles, account strategies, service delivery plans, customer budget planning, and scheduled customer visits.
  • •Monitor customer inquiries and account performance: respond within 24 hours, review weekly financial performance, ensure opportunities are entered into Salesforce accurately, and provide correction plans for poor-performing agreements.

Pay and Benefits

Salary: USD 86,893.33 - 113,400 annually
Perks:Health InsuranceWellness Stipend401k MatchTuition AssistancePaid Leave

Key Requirements

  • •Bachelor’s degree or certificate with two years’ work experience preferred.
  • •Customer service experience with relationship building.
  • •Demonstrated competencies: customer focus, problem solving, initiative, collaboration, adaptability, and results orientation.
  • •Mathematical aptitude and ability to multi-task and think critically in high-stress situations.
  • •Valid driver’s license for a minimum of 12 months; working knowledge of HVAC systems preferred.
Education:Bachelor's
Skills:Customer focusRelationship buildingProblem solvingInitiativeCollaborationAdaptabilityResults orientationMultitaskingCommunicationCritical thinking
Licenses:Driver’s license
Tech Stack:SalesforceHVAC

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn