Head of Service Delivery for Allianz Services Portugal (m/f/d)

Allianz
Lisbon
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsEducation: mastersSkills: ["Leadership","Multicultural team leadership","Stakeholder management","Operational excellence","Transformation leadership","Collaboration","Accountability","Continuous improvement","Innovation","Risk management","Strategic thinking","Execution","Problem-solving","Decision-making","Communication","Presentation","Influencing","Analytical thinking","Resilience","Growth mindset"]

Lead Allianz Services’ Lisbon Service Delivery organization, driving operational excellence, client satisfaction, and sustainable growth across functions including Customer Care, Compliance, Data Protection, Legal Operations, Financial Controlling, and UAT. Build and empower multicultural teams, deliver against KPIs/SLAs and financial targets, and strengthen Lisbon as a strategic transformation hub. Drive process optimization, standardization, automation, and AI-enabled digital transformation while ensuring compliance, risk management, and measurable service improvement.

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FursaFursa
Allianz
Allianz
3 hours ago

Head of Service Delivery for Allianz Services Portugal (m/f/d)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead Allianz Services’ Lisbon Service Delivery organization, driving operational excellence, client satisfaction, and sustainable growth across functions including Customer Care, Compliance, Data Protection, Legal Operations, Financial Controlling, and UAT. Build and empower multicultural teams, deliver against KPIs/SLAs and financial targets, and strengthen Lisbon as a strategic transformation hub. Drive process optimization, standardization, automation, and AI-enabled digital transformation while ensuring compliance, risk management, and measurable service improvement.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Transportation & Fleet Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the Service Delivery organization, ensuring alignment with business strategy, operational excellence, and sustainable growth.
  • •Drive service performance against KPIs, SLAs, customer satisfaction, and financial targets.
  • •Build partnerships across Allianz and act as the key point of contact for strategic service delivery matters.
  • •Lead, develop, and inspire high-performing multicultural teams and foster a culture of collaboration, accountability, and continuous learning.
  • •Ensure operational excellence through process optimization, standardization, automation, digitalization, and compliance/risk oversight (including data protection and financial controlling).
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusPensionEquityHealth InsuranceParental LeaveRemote Work

Key Requirements

  • •Master’s degree in Business, Finance, Law, Economics, or a related field.
  • •8+ years of leadership experience in SSC, GBS, Contact Center, or similar environments.
  • •Proven track record leading large-scale operations and multicultural teams.
  • •Solid knowledge of service management, governance, and process optimization, including experience with automation/digitalization/AI-enabled solutions.
  • •Good understanding of GDPR and regulatory compliance frameworks, with experience in compliance/data protection/financial controlling/legal operations/UAT as an advantage.
Experience:Shared servicesGBSContact centerService deliveryComplianceData protection
Education:Master's
Skills:LeadershipMulticultural team leadershipStakeholder managementOperational excellenceTransformation leadershipCollaborationAccountabilityContinuous improvementInnovationRisk managementStrategic thinkingExecutionProblem-solvingDecision-makingCommunicationPresentationInfluencingAnalytical thinkingResilienceGrowth mindset
Languages:EnglishPortuguese
Tech Stack:Power BITableauMS OfficeGDPRLeanSix SigmaAgileAutomationDigitalizationAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn