Regional Operations Manager - Traffic Operations Center Services

AECOM
United States
Workplace: OnsiteFull timeUSD 95,000 - 115,000 annuallyFunction: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Conflict resolution","Technical writing","Report writing","Interoffice communication"]

Oversee Traffic Operations Center (TOC) operations and a team of 50+ professionals across the Staunton, VA region. You’ll serve as the on-site primary client point of contact, direct staffing, scheduling, training, payroll, and performance management, and coordinate 24/7 control room equipment readiness. Manage contract and policy implementation, report on system performance, support incident and free-way operations, and produce technical documentation and training materials.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AECOM
AECOM
2 days ago

Regional Operations Manager - Traffic Operations Center Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Oversee Traffic Operations Center (TOC) operations and a team of 50+ professionals across the Staunton, VA region. You’ll serve as the on-site primary client point of contact, direct staffing, scheduling, training, payroll, and performance management, and coordinate 24/7 control room equipment readiness. Manage contract and policy implementation, report on system performance, support incident and free-way operations, and produce technical documentation and training materials.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary on-site point of contact for the client agency and oversee TOC operations.
  • •Direct supervision of TOC operations staff, including hiring recommendations, interviews, scheduling, recruitment, training, payroll, performance reviews, and conflict resolution.
  • •Maintain 24/7 awareness of control room equipment status and coordinate service failures with maintenance and IT to maximize system availability.
  • •Coordinate with the client on citizen complaints, inquiries, and public information requests, and support TOC public relations activities.
  • •Lead training and auditing of operations staff, produce and maintain technical documentation and reporting, and guide freeway/incident response decisions including post-incident analysis.

Pay and Benefits

Salary: USD 95,000 - 115,000 annually
Perks:Health InsuranceDentalVisionLife InsurancePaid LeaveDisabilityRetirement SavingsFlexible Work

Key Requirements

  • •Bachelor’s degree plus 10 years of relevant experience, including 2 years of leadership (or equivalent education/experience).
  • •Valid US Driver’s License and willingness to visit project sites and pass a Motor Vehicle Records review.
  • •Ability to work alternate schedules and be on-call 24 hours/day as needed.
  • •Ability to pass a substance abuse test as a condition of employment.
  • •General knowledge of traffic principles and experience coordinating real-time activities and setting immediate priorities.
Experience:10+ yearsTransportationPublic safetyCommercial operations
Education:Bachelor's
Skills:LeadershipConflict resolutionTechnical writingReport writingInteroffice communication
Licenses:US Driver’s License
Languages:English
Tech Stack:Microsoft OfficeWordExcelPowerPointAccessOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor