Onsite Transportation Monitoring Operator/Call Center

AECOM
United States
Workplace: OnsiteFull timeUSD 27 - 27 hourlyFunction: Transportation & Fleet OperationsEducation: high_schoolSkills: ["Customer service","Oral communication","Written communication","Data entry","Ability to work calmly in fast-paced environments"]

Monitor Virginia roadways from a Transportation Operations Center (TOC) in Fairfax, VA on 12-hour shifts. Use ATMS software and web-based applications to oversee CCTV cameras and dynamic message signs, detect and verify incidents, log event details, and communicate during traffic emergencies. Dispatch Safety Service patrollers via radio/phone, coordinate with VDOT and partner agencies, and answer inbound calls to provide accurate traffic and road-condition information.

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FursaFursa
AECOM
AECOM
22 hours ago

Onsite Transportation Monitoring Operator/Call Center

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Monitor Virginia roadways from a Transportation Operations Center (TOC) in Fairfax, VA on 12-hour shifts. Use ATMS software and web-based applications to oversee CCTV cameras and dynamic message signs, detect and verify incidents, log event details, and communicate during traffic emergencies. Dispatch Safety Service patrollers via radio/phone, coordinate with VDOT and partner agencies, and answer inbound calls to provide accurate traffic and road-condition information.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Use ATMS software to monitor Department roadways and manage events/incidents.
  • •Control and monitor Intelligent Transportation Systems devices such as CCTV cameras and dynamic message signs.
  • •Detect, verify, and log potential and confirmed incidents affecting traffic flow and safety, including closures related to construction and maintenance.
  • •Dispatch Safety Service patrollers and provide clear, accurate directions using radio and phone communication protocols.
  • •Answer phone calls and provide information to VDOT personnel and other agencies, transferring calls as appropriate.

Pay and Benefits

Salary: USD 27 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveRetirement SavingsEquity

Key Requirements

  • •High School Diploma or GED equivalent.
  • •Be at least 18 years old.
  • •Flexible availability for 1st (6:00 am–6:30 pm) and 2nd (6:00 pm–6:30 am) shifts, with shifts assigned after training.
  • •Pass required background checks (State and Federal criminal history/security background check and VDOT CHRC) and complete a pre-employment drug screen.
  • •Operate computer systems and monitoring equipment while using software platforms and web-based applications to monitor traffic systems.
Education:High School
Skills:Customer serviceOral communicationWritten communicationData entryAbility to work calmly in fast-paced environments
Certifications:TOC operator certifications (levels 1 and 2)
Languages:English
Tech Stack:Advanced Traffic Management Systems (ATMS)Web-based applicationsCCTV camerasDynamic message signs (DMS)Two-way radiosTraffic lane closuresData entry

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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