Customer & Commercial Operations Specialist-Shanghai-Y2027 Graduate

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Logical analysis","Problem-solving","Communication","Coordination","Teamwork","Learning agility"]

Manage day-to-day customer order operations including quotations, returns, and warranty activities. Track order execution and delivery progress while coordinating with supply chain, logistics, planning, and finance teams to resolve operational issues. Support key orders and urgent requests through follow-up and escalation, collaborating with global cross-functional partners to improve customer satisfaction. Execute tasks according to company policies and business processes, and participate in SAP-driven systems and process improvement efforts.

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Applied Materials
Applied Materials
1 day ago

Customer & Commercial Operations Specialist-Shanghai-Y2027 Graduate

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage day-to-day customer order operations including quotations, returns, and warranty activities. Track order execution and delivery progress while coordinating with supply chain, logistics, planning, and finance teams to resolve operational issues. Support key orders and urgent requests through follow-up and escalation, collaborating with global cross-functional partners to improve customer satisfaction. Execute tasks according to company policies and business processes, and participate in SAP-driven systems and process improvement efforts.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support the daily operations of customer orders, quotations, returns, and warranty services.
  • •Track order execution and delivery progress, coordinating with supply chain, logistics, planning, and finance teams to resolve operational issues.
  • •Assist in follow-up and escalation for key orders and urgent requirements.
  • •Collaborate with global cross-functional teams to meet customer needs and improve customer satisfaction.
  • •Complete work according to company policies and business processes, and participate in continuous improvement and related system testing projects, including SAP-related initiatives.
Travel: Low travel

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Bachelor’s or Master’s degree, preferably in supply chain management, logistics management, international trade, or business administration/commerce.
  • •Strong logical analysis and problem-solving skills.
  • •Excellent English listening, speaking, reading, and writing ability.
  • •Proficient in office tools such as Excel and PowerPoint.
  • •Good communication, coordination, and teamwork skills; strong learning ability to handle fast-paced, multi-task environments.
Skills:Logical analysisProblem-solvingCommunicationCoordinationTeamworkLearning agility
Languages:English
Tech Stack:SAPERPExcelPowerPointEnterprise systems

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
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