Contact Centre Representative I (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle customer inquiries via phone, email, and real-time communication for credit cards, general banking services, personal online wealth management, and payments. Identify customer needs and recommend suitable HSBC products and services. Propose reasonable solutions when needed to resolve issues and deliver high-quality service while collaborating effectively within the team and supporting shift work.

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FursaFursa
HSBC
HSBC
19 hours ago

Contact Centre Representative I (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle customer inquiries via phone, email, and real-time communication for credit cards, general banking services, personal online wealth management, and payments. Identify customer needs and recommend suitable HSBC products and services. Propose reasonable solutions when needed to resolve issues and deliver high-quality service while collaborating effectively within the team and supporting shift work.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer customer questions and process related matters for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Understand customer needs and recommend appropriate products and services to achieve expected outcomes.
  • •Provide reasonable solutions based on the situation to resolve issues and ensure customer satisfaction.
  • •Deliver high-quality customer service in line with team standards.
  • •Collaborate with the team to support day-to-day contact centre operations.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent Cantonese with clear thinking and strong communication skills.
  • •Good teamwork spirit.
  • •Basic English communication plus reading and writing ability.
  • •Ability to accept shift scheduling.
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn