NTT

1 week ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Handle routine and moderately complex customer inquiries, resolving issues using job knowledge and escalating complex cases to higher-level teams. Ensure accurate, timely processing of transactions to meet client SLAs, including nonstandard pending transactions. Support operational improvements by preparing SOPs and process transitions, developing tactical plans to hit project milestones, and taking escalated calls from providers.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Handle routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
•Resolve more complex client situations by applying demonstrated knowledge and skills acquired through experience.
•Ensure accurate and timely completion of transactions to meet or exceed client SLAs, including nonstandard pending transactions.
•Take escalated calls from providers/callers and interact with customers and first-line management.
•Prepare SOPs/process transitions and develop tactical operational plans to achieve key project milestones.

Key Requirements

•Typically 1-3 years of relevant experience.
•High School Diploma or equivalent.
•Undergraduate degree or some college coursework preferred.
•Solid computer skills.
•Strong communication, customer service, and attention to detail, with good time management and organizational skills.

Experience:1-3 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT