Claims Center E-learning Professional- Alpharetta, GA

Aon
United States
Workplace: HybridFull timeUSD 75,000 - 85,000 annuallyFunction: Education & TrainingExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Presentation skills","Organizational skills","Time management"]

Develop and deliver engaging eLearning and in-person training for claims adjudicators and outbound call center agents. Create and manage eLearning modules in the company LMS, partnering with SMEs to build accurate content and using multimedia and simulations. Evaluate training effectiveness with assessments, support onboarding during probation, maintain training documentation for client audits, and recommend continuous improvements to customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aon
Aon
3 days ago

Claims Center E-learning Professional- Alpharetta, GA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Develop and deliver engaging eLearning and in-person training for claims adjudicators and outbound call center agents. Create and manage eLearning modules in the company LMS, partnering with SMEs to build accurate content and using multimedia and simulations. Evaluate training effectiveness with assessments, support onboarding during probation, maintain training documentation for client audits, and recommend continuous improvements to customer experience.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and deploy eLearning modules using the company LMS for claims operations and call center training.
  • •Collaborate with subject matter experts to gather information and maintain accurate, up-to-date training content.
  • •Develop and deliver in-person and online training covering customer service, product knowledge, call handling, and company policies.
  • •Create assessments and evaluate training effectiveness, including providing feedback during new-hire probation.
  • •Maintain training materials, documentation for client audits, and report monthly training KPIs; support continuous improvement of the training function.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually
Equity and Bonus:Equity
Perks:401kEquityHealth InsuranceDentalVisionPaid LeavePaid HolidaysLong-term DisabilityLife InsuranceTuition AssistanceCommuter BenefitsCounseling Sessions

Key Requirements

  • •2+ years developing and delivering training programs for claims or call center agents.
  • •Strong understanding of adult learning principles and instructional design methodologies.
  • •Proficiency with Articulate 360 and authoring tools for eLearning content is desired.
  • •Experience using a Learning Management System (LMS) to create and manage eLearning modules.
  • •Bachelor's degree in Training & Development, Adult Education, Instructional Design, or related field is preferred.
Experience:2+ years
Education:Bachelor's in Training & Development, Adult Education, Instructional Design (or related field)
Skills:CommunicationInterpersonal skillsPresentation skillsOrganizational skillsTime management
Languages:English
Tech Stack:Learning Management System (LMS)Articulate 360AudioVideoSimulationsTeam Alerts

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor