Operations Processor- Payment research

U.S. Bancorp
Fargo
Workplace: HybridFull timeUSD 20 - 20.91Function: Research & Scientific (R&D)Experience: 4-5 yearsEducation: high_schoolSkills: ["Customer service","Communication","Time management","Analytical problem-solving","Working with customers"]

Support Payment Research by investigating missing payments, payment transfers, processing/coding errors, and credit balance refund requests. Conduct payment research for transactions from federal agencies, perform complex account reconciliations and past-due reporting, and resolve payment discrepancies. Independently manage assigned accounts and inquiries while navigating multiple agency systems and policies. Coordinate with internal relationship managers and external contacts to ensure accurate outcomes.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
5 days ago

Operations Processor- Payment research

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Support Payment Research by investigating missing payments, payment transfers, processing/coding errors, and credit balance refund requests. Conduct payment research for transactions from federal agencies, perform complex account reconciliations and past-due reporting, and resolve payment discrepancies. Independently manage assigned accounts and inquiries while navigating multiple agency systems and policies. Coordinate with internal relationship managers and external contacts to ensure accurate outcomes.
Location: Fargo
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Research missing payments and payment transfers, including processing/coding errors and credit balance refund work.
  • •Perform complex account reconciliations and past-due reporting.
  • •Investigate and resolve payment discrepancies and issues.
  • •Process credit balance refunds (typically via check) for overpayments.
  • •Partner with internal relationship managers and external agency contacts while managing assigned accounts and inquiries.

Pay and Benefits

Salary: USD 20 - 20.91
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirement401kPaid LeavePaid HolidaysParental LeaveAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Four to five years or more of operations services related work experience.
  • •Knowledge of products, services, terminology, procedures, and systems in the assigned area, including applicable laws and regulatory requirements.
  • •Ability to conduct payment research on incoming transactions from federal agencies.
  • •Ability to identify, analyze, and resolve exceptions using data interpretation.
Experience:4-5 years
Education:High School
Skills:Customer serviceCommunicationTime managementAnalytical problem-solvingWorking with customers

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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